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Speaking Your Language
  • Open Access

Speaking Your Language

Publication:
Quality Progress
Date:
August 2018
Issue:
Volume 51 Issue 8
Pages:
pp. 15-37
Author(s):
Bossert, James L., Duffy, Grace L., Reid, R. Dan, Rooney, James J.
Organization(s):
The Joint Commission, Chicago, IL, Management & Performance Systems, Eustis, FL,Management Systems Consulting LLC, Farmington, MI, ABS Group, Knoxville, TN

Abstract

Four quality experts and regular contributors to Quality Progress bring the third edition of QP's Glossary to ASQ's quality audience. This glossary includes 50 new terms as well as updated terms from previous lists. The field of quality affects many other fields and industries, and so a consistent lexicon is key to effective communication.

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