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Some Assembly Required
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Some Assembly Required

Structured problem solving demands structured communication

Publication:
Quality Progress
Date:
May 2020
Issue:
Volume 53 Issue 5
Pages:
pp. 16-21
Author(s):
Pruitt, W. Frazier
Organization(s):
Southco Inc., Honeoye Falls, NY

Abstract

At a certain point, problem-solvers must be able to communicate when they have found a solution to a problem and the journey it took to get there. However, sometimes that message may not come across clearly to those that are receiving the communication. Effective communication in a business setting requires both a narrative and logical structure to come across clearly. Using a situation-complication-question-answer tool for the narrative and the Minto Pyramid Principle for the logical structure can help greatly.

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