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Prescribing ISO to Improve Performance
  • Healthcare

Prescribing ISO to Improve Performance

How a Georgia health system transformed its accreditation function into a driver of continuous improvement

Publication:
Quality Progress
Date:
May 2021
Issue:
Volume 54 Issue 5
Pages:
pp. 28-35
Author(s):
Bedgood, Casey
Organization(s):
Navicent Health, Macon, GA

Abstract

In 2017, Navicent Health embarked on a 15-week expedition to become ISO 9001:2015 certified and improve its accreditation function, making it a key driver of continuous improvement. To do so, the health system had to move away from a compliance mentality toward one of organizational performance based on goals, data and trends. The author details Navicent Health’s journey as it adopted ISO 9001:2015 core concepts to improve performance, and provides key lessons learned along the way.

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