Abstract

Innovation, which can be purchased or produced internally, must be balanced with execution to produce a continuously successful organization. ISO 9004:2009 is one of the first international standards for innovation processes and the first to apply innovation to a quality management system (QMS). ISO 9004:2009 suggests that the overlapping processes of innovation, improvement and learning are all based on the analysis of data and information. Innovation’s place in the process flow should be identified and the innovation process should be monitored and measured. Resources for generating useful measurements of innovation include the World Economic Forum’s Innovation Pillar of Competitiveness and the Globe Forum’s Sustainability Innovation Award.