Abstract

Correcting a poorly performing process starts with recognizing that there is a gap between what is and what should be occurring in the process. A problem statement provides a way to add detail about the gap and should be a concise description of the facts that need to be addressed and should answer the five Ws—who, where, what, when and why. By uncovering the underlying root cause for the gap and knowing the facts associated with it, investigation and resolution of the problem can be done in the least amount of time at the lowest cost.