One Good Idea: Form by Design
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One Good Idea: Form by Design
- Publication:
- Quality Progress
- Date:
- March 2013
- Issue:
- Volume 46 Issue 3
- Pages:
- pp. 64
- Author(s):
- Coleman, Lance B.
- Organization(s):
- Tech Group, Tempe, AZ
Abstract
Filling out simple forms should be easy, right? Yet, how many of us have had the experience in which a simple and easy-to-follow form took more than one time to fill out 100% correctly? In this One Good Idea column, Lance B. Coleman discusses how to use process mapping to help create a clear and concise form with a logical flow.