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Now What?
  • Manufacturing, Service, Quality
  • Open Access

Now What?

We asked seven experts to share their best advice. Get on board!

Quality Progress
October 2020
Volume 53 Issue 10
pp. 12-25
Gaskill, Tyler, Laman, Scott, Pruitt, W. Frazier, Selvakumar, Anusha, Urban, Erin, Veyera, Jeff, Wrestler, Denise
AdvocateAurora Health, New Berlin, WI, Teleflex Inc., Wyomissing, PA, Southco Inc., Rochester, NY, Nuro.AI, Mountain View, CA, Professional Performance Solutions, Houston, TX, Engage Consulting LLC, Fort Lupton, CO, CYA Medical Device Consulting, Dallas, TX


Seven experts share their opinions for launching a quality initiative for customers. Ignoring soft skills and relying on hard skills can lead to losing personnel to a project where their input would provide better quality than those that had specific training. Proposals must be made to convince management and, to secure revenue, salespersons must influence stakeholders to sell or back a product. Understanding the voice of the customer (VOC) is crucial to a quality initiative.

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