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Now What?
  • Manufacturing, Service, Quality
  • Open Access

Now What?

We asked seven experts to share their best advice. Get on board!

Publication:
Quality Progress
Date:
October 2020
Issue:
Volume 53 Issue 10
Pages:
pp. 12-25
Author(s):
Gaskill, Tyler, Laman, Scott, Pruitt, W. Frazier, Selvakumar, Anusha, Urban, Erin, Veyera, Jeff, Wrestler, Denise
Organization(s):
AdvocateAurora Health, New Berlin, WI, Teleflex Inc., Wyomissing, PA, Southco Inc., Rochester, NY, Nuro.AI, Mountain View, CA, Professional Performance Solutions, Houston, TX, Engage Consulting LLC, Fort Lupton, CO, CYA Medical Device Consulting, Dallas, TX

Abstract

So you've been charged with launching a quality initiative. Now what? Our experts have addressed the basics around different aspects that can influence a course of action you must plot to make the program or strategy succeed, including: using proper soft skills; talking to management about cost of quality; gaining buy-in from colleagues and other departments or teams; Understanding the voice of the customer to build the right solution; exploring ever-evolving technology and Industry 4.0 changes; and recognizing the strengths and weaknesses of different generations in today’s workforce.

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