Measure for Measure: First Step Toward Disaster
- Quality Progress
- November 2012
- Volume 45 Issue 11
- pp. 48-49
- Grachanen, Christopher L.
- Hewlett-Packard Co., Houston, TX
People skip steps for a variety of reasons. Maybe they think they're unnecessary. Maybe they're lazy. Maybe they came up with a justification for why certain stages of a process don't need to be done. Unfortunately, the list of bypassed actions sometimes includes the calibration of measuring and monitoring equipment. And as Christopher L. Grachanen explains in this Measure for Measure column, it's a decision that can lead to disastrous consequences.