Don’t overlook assessing the effectiveness of your CAPA system and your solutions
- Quality Progress
- June 2021
- Volume 54 Issue 6
- pp. 40-45
- Rodríguez-Pérez, José, Peña-Rodríguez, Manuel E.
- Business Excellence Consulting Inc., Guaynabo, Puerto Rico, Business Excellence Consulting Inc., Guaynabo, Puerto Rico,
Corrective and preventive action (CAPA) systems are widely used in many industries to assess how a quality management system is performing. Often, organizations don’t thoroughly evaluate the effectiveness of the CAPA plan, as well as the actions being taken to eliminate the problems. The authors offer advice on evaluating the system and verifying the solutions implemented are effective and working.