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Equipped for the Trip
  • Manufacturing, Quality, Service

Equipped for the Trip

Tips for selecting the right improvement manager to ensure project success

Publication:
Quality Progress
Date:
February 2024
Issue:
Volume 57 Issue 2
Pages:
pp. 22-29
Author(s):
Creasy, Todd
Organization(s):
Corporation for Entrepreneurship and Innovation at Western Carolina University, Cullowhee, NC

Abstract

The importance of conflict management style, self- monitoring and change orientation has been established in management sciences. Based on a sample of managers tasked with process improvement, this study suggests that the process of selecting such managers for an improvement team (Six Sigma or lean) often ignores these personality traits, thus potentially undermining the project’s fullest potential or risking failure.

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