Abstract

Aviation is one of the most regulated industries in the world. Procedures are standardized for use of airspace, aircraft manufacture, and pilot certification. Regulations are multinational, and yet aviation is an industry in which free enterprise and government regulations work together for the common good. Metrics confirms traveling in an airliner operated by a recognized air carrier is safe. Not all reports are positive, however. A Federal Aviation Administration (FAA) report criticized the airlines, manufacturers, and the FAA itself for lack of communication. The Air Transport Association (ATA), which operates as a trade organization for major U.S. airlines, is working for improved communication and access to information vital to safe operations. The International Aerospace Quality Group (IAQG) works to bring together aerospace companies on initiatives to improve quality and leads in the development of the AS/EN9100 standard supplement to ISO 9001. Security issues apply to all types of aviation and support facilities. Currently, security frequently means avoidance of terrorism. After September 11 President Bush ordered programs enhancing aviation safety and security, including the expansion of the federal air marshal program. The Department of Transportation's Transportation Security Administration (TSA) is the new agency responsible for aviation security. Quality auditors and engineers will be critical to the success of the agency's mission. The Boeing Co. responded to Sept. 11 with the formation of the commercial airplanes security and safety services under its Commercial Airplane Business. The service is charged with making modifications for safety, complying with new security standards, and retrofitting aircraft to meet customers' changing expectations. Conducting internal audits to confirm quality is a priority. The Boeing quality assurance organization addresses all elements of contract requirements, industry standards, and regulations by using process and results audits. Confirmation of success is having the airplane work for the customers. Recognizing the challenges of the 21st century is important, and the American education system might not be producing enough workers capable of meeting the demands of the aerospace industry. Quality, security, and safety will be the industry's top priorities in future years. The aerospace industry will continue to provide models of quality, lean manufacturing methodologies, and technologically advanced products. Sidebar articles discuss the aerospace industry's economic importance, the role of ASQ's Aviation/Space & Defense Division, ASQ's certification proposal for airport security screeners, a brief history of the Boeing Co., and the work of the International Aerospace Quality Group.