Dealing With a Tricky Situation
Dealing With a Tricky Situation
Strategies for managing difficult people and circumstances
- Publication:
- Quality Progress
- Date:
- May 2020
- Issue:
- Volume 53 Issue 5
- Pages:
- pp. 28-32
- Author(s):
- Choudhary, Neetu
Abstract
Along with proficiency in the quality field, quality professionals must also be skilled at people management because these professionals often work with teams and can find themselves in tricky situations with difficult people. Difficult people might be dominating or argumentative, too involved with their phones, or even have unrealistic ideas or suggestions. The best ways to deal with difficult people are to be prepared, be positive and show integrity, among other strategies. These can help get past the people management and on to the quality improvement.
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