Abstract

Audit checklists that require narrative responses rather than yes-no responses can elicit more useful information. To transform a checklist into narrative style, use words and phrases like: "describe," "identify," "review and verify," as well as "how," "what," "when," "where," and "who". When a yes-no item must be used, add follow-up questions to gather more information. This article provides examples of yes-no and narrative questions for ANSI/ASQC Q9001 requirements on: calibration, design reviews, nonconforming product, purchasing, quality manuals, quality policy, and records.