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Clues About Culture
  • Open Access

Clues About Culture

Publication:
Quality Progress
Date:
August 2014
Issue:
Volume 47 Issue 8
Pages:
pp. 18-22
Author(s):
Hankel, Amanda
Organization(s):
American Society for Quality, Milwaukee, WI

Abstract

This article presents and discusses the results of a survey conducted by the American Society for Quality (ASQ) and Forbes Insights. Respondents included two professional segments: 1) Forbes Insights panelists, mostly C-suite executives; and 2) ASQ members, encompassing more mid-level, quality-focused executives. The survey respondents answered questions related to their own organizations’ quality cultures and assessed how well they thought those cultures were being developed and sustained. In addition to the survey, senior executives and consultants were interviewed and provided insight into how to develop and sustain a culture of quality.

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