Best of Back to Basics: Stakeholder Management 101
- Quality Progress
- January 2016
- Volume 49 Issue 1
- pp. 15
- Kangas J., Philip
The copyright of this article is not held by ASQ.
Stakeholder buy-in is an essential factor of any successful project, including lean and Six Sigma process improvement efforts. A leading cause of project failure, however, is inattention to those stakeholders who have the greatest influence over implementation and sustainability. Effective management requires proactive and on-going stakeholder engagement—including identification, communication and risk planning, and active collaboration—throughout the project life-cycle.