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Best of Back to Basics: QFD Explained
  • Open Access

Best of Back to Basics: QFD Explained

Publication:
Quality Progress
Date:
January 2016
Issue:
Volume 49 Issue 1
Pages:
pp. 40
Author(s):
Johnson, Corinne N.
Organization(s):
American Society for Quality (ASQ)

Abstract

[abstract from article]

Quality function deployment (QFD), often referred to as listening to the voice of the customer, is a structured method for translating customer requirements into appropriate technical requirements for each stage of product development and production. It is a way to develop a design aimed at satisfying the consumer and translate the consumer's demands into design targets and major quality assurance points to be used throughout the production stage.

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