Best of Back to Basics: QFD Explained
- Quality Progress
- January 2016
- Volume 49 Issue 1
- pp. 40
- Johnson, Corinne N.
- American Society for Quality (ASQ)
[abstract from article]
Quality function deployment (QFD), often referred to as listening to the voice of the customer, is a structured method for translating customer requirements into appropriate technical requirements for each stage of product development and production. It is a way to develop a design aimed at satisfying the consumer and translate the consumer's demands into design targets and major quality assurance points to be used throughout the production stage.