Be Prepared
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Be Prepared
- Publication:
- Quality Progress
- Date:
- May 2010
- Issue:
- Volume 43 Issue 5
- Pages:
- pp. 16-21
- Author(s):
- Klaber, David G., Hawk, Jared S.
Abstract
Even the most quality-conscious company can find itself subject to a financially disastrous product recall. Preventative measures, including an investment in preventative measures, a recall team, and quality control measures, can mitigate or prevent recall costs, including any resulting lawsuits. In the event of a recall, manufacturers should let customers know the company is doing the right thing by making the recall, and that everyone will benefit by this timely action.