- Quality Progress
- May 2010
- Volume 43 Issue 5
- pp. 16-21
- Klaber, David G., Hawk, Jared S.
Even the most quality-conscious company can find itself subject to a financially disastrous product recall. Preventative measures, including an investment in preventative measures, a recall team, and quality control measures, can mitigate or prevent recall costs, including any resulting lawsuits. In the event of a recall, manufacturers should let customers know the company is doing the right thing by making the recall, and that everyone will benefit by this timely action.