Back to Basics: The Right Questions
Back to Basics: The Right Questions
Make the most of problem solving by asking effective questions
- Publication:
- Quality Progress
- Date:
- October 2018
- Issue:
- Volume 51 Issue 10
- Pages:
- pp. 64
- Author(s):
- Ďurej, Ondrej
- Organization(s):
- Odecon, Slovakia
Abstract
All problem solving begins with a problem description. One of the best and most-used methods for describing a problem is five W’s and two H’s, where the questions who, what, where, when, why, how and how many/how much are asked. These questions also can be used in problem analysis.