Abstract

Implementation of advanced product quality planning (APQP) has long-term business advantages for any organization, while supporting the QS-9000 activities of firms in the automotive industry. This planning process, including a control plan (CP) element, is guided by the APQP/CP manual. Suppliers, both internal and external, increase the likelihood of customer satisfaction by adhering to guidelines in the APQP/CP manual and other reference manuals common to QS-9000 initiatives. The APQP/CP manual covers the five phases of quality planning: program planning and definition; product design and development; process design and development; product and process validation; and feedback, assessment, and corrective action. The manual also covers the three CP phases: prototype, pre-launch, and product control plans. Examples of quality planning activities include: process flow diagrams; failure mode and effects analysis; feasibility reviews; and control plans. Implementation of advanced quality planning proceeds in five steps: identification of training needs; establishment of a cross-functional team that analyzes the product fulfillment cycle; identification of advanced quality planning activities; identification of additional opportunities for advanced quality planning activities; and development of a plan for these new activities.