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Adding to the Toolbox
  • Business & Professional Services

Adding to the Toolbox

Updates and additions, including five hows and RASCI, featured in latest edition of seminal work The Quality Toolbox

Publication:
Quality Progress
Date:
August 2024
Issue:
Volume 57 Issue 8
Pages:
pp. 26-31
Author(s):
Tague, Nancy R.

Abstract

How the five hows and the responsible, accountable, supportive, consulted and informed (RASCI) matrix serve as building blocks in problem-solving activities, as presented in this exclusive book excerpt from the third edition of The Quality Toolbox, released earlier this year.

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