Abstract

For long-term quality improvement, golfers must be committed to: acknowledging the need to improve; having a zero tolerance for errors; and using the coaching assistance of a golf teaching professional. Then they can apply a five-step quality improvement model. First, establish reasonable requirements and acceptance criteria. Second, define the golfer's ball-striking process and determine the needed improvements. Third, measure and record on a data card the golfer's performance. Baseline data should be taken from the previous 10 to 20 rounds. Elements of the data card include for each hole: tee shot quality, yardage, par, handicap, gross score, putts on green, sand save, net score minus par, and major problems. Fourth, analyze the key metrics, problems, and total net scores graphed on a trend chart. Agree with the coach on a course of corrective action. Fifth, be committed to continuous improvement. Handicap data are based on the United States Golf Association handicap system, which averages the golfer's 10 lowest scores of the last 20 played. Although these historical data are useful, the golfer should be aware that data collection problems can taint the results. A test of the five-step model with a 20-handicap golfer identified problems such as tee and second shots that were not long enough. The quality improvement program lowered this golfer's score level and variability and increased the consistency and length of drives.