Abstract

In an overview designed to give quality newcomers a glimpse of the knowledge they need to succeed, ten regular Quality Progress contributors write on 10 basic quality topics that are fundamentals essential to surviving in a quality role. Topics covered include principles and methods, measurement, tools, statistics, standards, vision and strategy, process management and process improvement, the economic case for quality, teamwork and empowerment, and leadership. In an addendum article, the Department of Energy’s Joseph D. Conklin provides a list of his own choices for building a basic quality library.