Case Study
Take a Bite Out of Inefficiency
- Publication:
- Quality Progress
- Date:
- May 2009
- Issue:
- Volume 42 Issue 5
- Pages:
- pp. 46-51
- Author(s):
- Nuhfer, Dina; and Walters, Thomas
Abstract
A Pennsylvania dental office used ISO 9001:2000 as a model to design an equipment management system that changed day-to-day operation from reactive to preventative. The new system delivered immediate rewards and prevented unnecessary downtime, reducing the annual cost of equipment repair visits by 67%.
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