- cost of quality
Among the benefits of establishing a Cost of Quality are:
a. increased visibility of the value of activities performed;
b. greater insight into opportunities for improvement;
c. reduced wastes or the impact of problems;
d. improved organizational competitiveness;
e. amplified engagement of leadership in improvement activities.
This Technical Report follows the high-level structure for management systems that is provided in Annex SL of the ISO directives. This document provides guidance for implementation of a Cost of Quality process for organizations of any type, size and complexity. A Cost of Quality process integrated within the organization’s Quality management system(s) helps the organization realize more effective bottom line benefits. Appendices added to this document provide guidance in using costs existing within the business for a Cost of Quality process by asking a series of fundamental questions. A sample worksheet is also provided for guidance to help start the analysis.