The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Sixth Edition

This sixth edition of The ASQ Certified Manager of Quality/Organizational Excellence Handbook provides practical methods, tools, and strategies for quality management and organizational excellence. Aligned with the updated 2026 ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BoK), it equips you to lead process improvement efforts across many industries with confidence. This handbook is an essential resource for managers, supervisors, engineers, consultants, and candidates preparing for the ASQ CMQ/OE certification examination.

In addition to coverage of each section of the 2026 CMQ/OE BoK, new to this edition are:

• New and expanded tools and frameworks, including PESTLE, is/ is not analysis, SIPOC, CAPA, 8D, and A3 problem solving.
• Discussions of artificial intelligence, virtual and hybrid work groups, and cybersecurity.
• Updated information concerning compliance and confidentiality, mergers and acquisitions, Total Productive Maintenance, and process reliability.

With the knowledge and guidance in this book, you will be prepared to help your organization navigate emerging challenges and improve performance.

Dr. Sandra L. Furterer, CMQ/OE, CQE, CSSMBB, is a Professor of Practice in the Department of Integrated Systems Engineering at The Ohio State University and Curriculum Director for the College of Engineering’s Bachelor of Science in Engineering Technology program. An ASQ Fellow, she has authored several certification handbooks.

Douglas C. Wood, CMQ/OE, CSSBB, CQE, CQA, CQPA, holds a B.S. in Industrial Engineering from Western Michigan University and an M.S. in Industrial Management from the University of Central Missouri. He is president of DC Wood Consulting, LLC, an ASQ instructor, and co-author of Principles of Quality Costs, Fifth Edition.