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Process Quality Control


Process Quality Control

Troubleshooting and Interpretation of Data, Fourth Edition

Ellis R. Ott, Edward G. Schilling, Dean V. Neubauer

Softcover, 672 pages, Published 2005
ISBN: 978-0-87389-655-9
Dimensions: 7 x 10

Member Price: $30.00

List Price: $50.00
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  • Data Quality
  • Education
  • Statistical Process Control
  • Manufacturing
  • Quality Control
  • Quality Assurance
  • Statistics
  • Process Management


Ellis Ott taught generations of quality practitioners to be explorers of the truth through the collection and graphical portrayal of data. From a simple plea to "plot the data" to devising a graphical analytical tool called the analysis of means (ANOM), Ott demonstrated that process knowledge is to be gained by seeking the information contained within the data.

In this newest version of Ott's classic text, the authors have strived to continue down the path that he created for others to follow. Additions to this revised edition include: the use of dot plots as an alternative to histograms; digidot plots; adding events to charts; emphasis on the role that acceptance control charts play in controlling risks and the computation of average run length (ARL); a new chapter devoted to process capability, process performance, and process improvement, including the use of confidence intervals for process capability metrics; narrow-limit gauging as another means of assessing the capability of a process; Six Sigma methodology; design resolution; scatter plot matrices as applied to datasets of higher dimensions; and a new chapter on measurement studies.

The CD-ROM includes many papers on ANOM and ANOME published in the Journal of Quality Technology, as well as a comprehensive Excel add-in for performing these analyses and freeware versions of some useful graphing and statistical utilities.