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Quality Essentials (e-book)

Quality Essentials (e-book)

A Reference Guide from A to Z

Jack B. Revelle

PDF, 272 pages, Published 2004
ISBN: 978-0-87389-618-4
Item Number: E1216

Member Price: $22.00

List Price: $37.00
Looking to purchase for a course or large group?

Keywords

  • Government
  • Healthcare
  • Finance
  • Education
  • Basic Quality
  • Quality Tools
  • Sales
  • Manufacturing
  • Real Estate
  • Hospitality
  • Arts/Entertainment
  • Continuous Improvement
  • Service
  • Insurance

Description

This unique book includes a collection of concepts and tools for everyone who cares about continuous improvement. Topics covered range from Six Sigma to total quality management to basic reference information about quality tools and techniques. If you are looking for a quick reference guide with a focus on the philosophies and practices of quality management, this book will surely prove to be an excellent resource. Explanations of key concepts are provided along with examples of tools, tables, charts, maps, and other graphic illustrations to help gain a thorough understanding.

Topics included in this resourceful book include: benchmarking, Kaizen, control charts, design of experiments, Kano Model, process capability and control, Six Sigma, statistical quality control, and Voice of the Customer (VOC).

Book of the Month, Industrial Engineer magazine, August 2004.