The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives - everywhere from small businesses to multinational corporations - that can have regional or global focus in a variety of service and industrial settings.
A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
The Certified Manager of Quality/Organizational Excellence evolved from the certified quality manager as a way to broaden the scope of the examination. The Quality Management Division surveyed certified quality managers and other recognized subject matter experts.
The survey results indicated that not only had the Body of Knowledge for quality managers changed, but the name of the program itself must be updated to reflect the broader scope of this position. With the approval of the ASQ Certification Board, the Certified Quality Manager program became the Certified Manager of Quality/Organizational Excellence program.
These are the requirements, experience and exam specifics for a Certified Manager of Quality/Organizational Excellence.
Candidates must have worked in a full-time, paid role. Paid intern, co-op or any other course work cannot be applied toward the work experience requirement.
Candidates must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. A minimum of five years of this experience must be in a decision-making position, defined as the authority to define, execute or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions.
If you've been certified by ASQ as a quality auditor, reliability engineer, software quality engineer, or quality engineer, experience used to qualify for certification in these fields applies to certification as a manager of quality/organizational excellence, as long as the 10-year minimum requirement is met.
Candidates who have completed a degree from a college, university or technical school with accreditation accepted by ASQ will have part of the 10-year experience requirement waived, as follows (only one of these waivers may be claimed):
Diploma from a technical or trade school — one year will be waived
Associate degree — two years waived
Bachelor's degree — four years waived
Master's or doctorate — five years waived
Degrees or diplomas from educational institutions outside the United States must be equivalent to degrees from U.S. educational institutions.
These are the minimum expectations of a Certified Manager of Quality/Organizational Excellence.
Must be a professional who leads and champions process improvement initiatives in organizations that can have regional or global focus in a variety of product or service settings.
Must lead team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives.
Must help develop measurement systems to determine organizational improvement.
Must motivate and evaluate staff, manage projects and human resources.
Must analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
The topics in this new BOK include descriptive details (subtext) that will be used by the Exam Development Committee as guidelines for writing test questions. This subtext is also designed to help candidates prepare for the exam by identifying specific content within each topic that may be tested.
The subtext is not intended to limit the subject matter or be all-inclusive of what might be covered in an exam but is intended to clarify how the topics relate to a manager's role. The descriptor in parentheses at the end of each entry refers to the maximum cognitive level at which the topic will be tested. A complete description of cognitive levels is provided at the end of the document.
Download the Certified Manager of Quality/Organizational Excellence Body of Knowledge
Each certification candidate is required to pass an examination that consists of multiple-choice questions that measure comprehension of the Body of Knowledge.
Computer Delivered - The CMQ/OE examination is a one-part, 180- multiple choice question, four-and-a-half-hour exam and is offered in English only. 165 questions are scored and 15 are unscored.
Paper and Pencil - The CMQ/OE examination is a one-part, 165- multiple choice question, four-hour exam and is offered in English and Mandarin in certain locations. View available translated exams, dates and locations here.
All examinations are open book. Each participant must bring his or her own reference materials. Use of reference materials and calculators is explained in the FAQs.
To maintain the integrity of your Manager of Quality/Organizational Excellence certification, ASQ requires that you recertify every three years. Find out the steps you need to take for recertification.
ASQ certification examinations are delivered by ASQ's testing partner, Prometric. The examination scheduling instructions in your eligibility letter will direct you to a section of Prometric's website, where you can select and schedule your examination date and location.