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References - Manager of Quality/Organizational Excellence Certification - CMQ/OE


References

These books cover various parts of the CMQ/OE Body of Knowledge. The ASQ Certification Board does not endorse any one particular reference source.

  • Badiru, A., and P. Simin Pulat, Comprehensive Project Management Integrating Optimization Models, Management, Principles, and Computers, Englewood Cliffs, NJ: Prentice Hall, 1994. ISBN 0130309257
  • Bossert, James L., Supplier Management Handbook, 6th ed., Milwaukee, WI: ASQ Quality Press, 2004.
  • Brassard, Michael and Ritter Diane, The Memory Jogger 2, 2nd ed., 2010, Goal/QPC,
    ISBN 978-1-57681-113-9
  • Coleman, Lance B. Sr., The ASQ Certified Quality Auditor Handbook 5th ed., Milwaukee, WI: ASQExcellence, 2020.
  • Durivage, Mark Allen, The Certified Supplier Quality Professional Handbook, Milwaukee, WI: ASQ Quality Press, 2017
  • Evans, James R., and William M. Lindsay, Managing for Quality and Performance Excellence, 7th ed., Mason, OH: Thomson-Southwestern College Pub, 2008. ISBN 0324382278
  • Furterer, Sandra L., Wood, Douglas C., The ASQ Certified Manager of Quality/Organizational Excellence Handbook 5th ed., Milwaukee, WI: ASQExcellence, 2021
  • Goetsch, David L. and Stanley B. Davis, Quality Management: Introduction to Total Quality Management for Production, Processing, and Services, 5th ed., Upper Saddle River, NJ: Prentice Hall, 2006. ISBN 0131189298
  • Gryna, Frank M., Richard C.H. Chua, and Joseph A. Defeo, Juran's Quality Planning and Analysis for Enterprise Quality, 5th ed., New York: McGraw-Hill, 2007.
  • Hayes, Bob E., Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, 2nd ed., Milwaukee, WI: ASQ Quality Press, 1997.
  • Horibe, Frances, Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capital In Your Organization, New York: J. Wiley & Sons, 1999. ISBN 0471643181
  • Joiner, Brian L., Fourth Generation Management: The New Business Consciousness, New York: McGraw-Hill, 1994. ISBN 0070327157
  • Juran, Joseph M., Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services, New York: McGraw-Hill 1992. ISBN: 0029166837
  • Lawton, Robin L., Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed, Milwaukee, WI: ASQC Quality Press, 1993.
  • Mitchell, Garry, The Trainer's Handbook: The AMA Guide to Effective Training, 3rd ed., New York: AMACOM, 1998. ISBN 0814403417
  • ReVelle, Jack B., John W. Moran, Charles A. Cox, The QFD Handbook, New York: Wiley and Sons, 1998. ISBN 0471173819
  • Scholtes, Peter R., The Team Handbook, 3rd ed., Oriel Inc., 2003.
  • Tague, Nancy R., The Quality Toolbox 2nd ed., Milwaukee, WI: ASQ Quality Press, 2004.

ASQ books are available from ASQ Quality Press.

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