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Manager of Quality/Organizational Excellence Certification CMQ/OE

References - Manager of Quality/Organizational Excellence Certification - CMQ/OE

References

These books cover the parts of the Body of Knowledge. ASQ Certification Board does not endorse any one particular reference source.

  • ANSI/ISO/ASQ Q9000: 2000 Series, Quality Standards, Milwaukee, WI: ASQ.
  • Badiru, A., and P. Simin Pulat, Comprehensive Project Management Integrating Optimization Models, Management, Principles, and Computers, Englewood Cliffs, NJ: Prentice Hall, 1994. ISBN 0130309257
  • Beecroft, G. Dennis, Grace L. Duffy, and John W. Moran, The Executive Guide to Improvement and Change, ASQ Quality Management Division, Milwaukee, WI: ASQ Quality Press, 2003.
  • Bellman, Geoffrey M., Getting Things Done When You Are Not In Charge, San Francisco, Berrett-Koehler Publishers, Inc., 2001. ISBN 1576751724
  • Blazey, Mark L., Insights to Performance Excellence: An Inside Look at the 2002 Baldrige Award Criteria, Milwaukee, WI: ASQ Quality Press, 2002. ISBN 0873895371
  • Bossert, James L., Supplier Management Handbook, 6th ed., Milwaukee, WI: ASQ Quality Press, 2004.
  • Brassard, Michael and Ritter Diane, The Memory Jogger 2, 2nd ed., 2010, Goal/QPC,
    ISBN 978-1-57681-113-9
  • Camarota, Anton G., Finding the Leader in You: A Practical Guide to Expanding Your Leadership Skills, Milwaukee, WI: ASQ Quality Press, 2004.
  • Camp, Robert C., Business Process Benchmarking: Finding and Implementing Best Practices, Milwaukee, WI: ASQC Quality Press, 1995. ISBN: 0873892968
  • Campanella, Jack, editor Principles of Quality Costs: Principles, Implementation, and Use,3rd ed., ASQ Quality Costs Committee, Milwaukee, WI: ASQ Quality Press, 1999.
  • Cartin, Thomas J., Principles and Practices of Organizational Performance Excellence, 2d ed. Milwaukee, WI, 1999. ISBN 0873894286
  • Chase, Maureen and Sandy Trupp, Office Emails That Really Click, Newport, R.I., Aegis Publ. Group, 2000, ISBN 1809154180
  • Conti, Tito, Yoshio Kondo, and Gregory H. Watson, eds, International Academy for Quality, Quality Into the 21st Century, ASQ Quality Press 2003. ISBN 0-87389-602-5.
  • Craig, Robert L., ed., ASTD Training and Development Handbook: A Guide to Human Resources Development, 4th ed., New York: McGraw-Hill, 1996. ISBN 007013359X
  • Davis, John W., Fast Track to Waste-Free Manufacturing: Straight Talk from a Plant Manager, Productivity Press Inc., 1999. ISBN 1563272121
  • Day, Ronald G., QFD: Linking a Company with its Customers, Milwaukee, WI, ASQ Quality Press, 1993, ISBN: 087389202X
  • Deming, W. Edwards, Out of the Crisis, Cambridge, MA: MIT Press, 1986. ISBN: 0911379010
  • Dettmer, H. William, Breaking the Constraints to World Class Performance, Milwaukee, WI: ASQ Quality Press, 1998. ISBN: 0873894375
  • Dettmer, H. William, Goldratt's Theory of Constraints: A Systems Approach to Continuous Improvement, Milwaukee, WI: ASQ Quality Press, 1997.
  • Dinsmore, Paul C., ed., The AMA Handbook of Project Management, New York: AMACOM, 1993. ISBN 0814401066
  • Dreo, Herb, Pat Kunkel and Thomas Mitchell, Virtual Teams Guidebook for Managers, Milwaukee, WI: ASQ Quality Press, 2003.
  • Droms, William G., Finance and Accounting for Nonfinancial Managers, All The Basics You Need to Know, 5th ed., Perseus Publishing, 2003. ISBN 0738208183
  • Evans, James R., and William M. Lindsay, Managing for Quality and Performance Excellence, 7th ed., Mason, OH: Thomson-Southwestern College Pub, 2008. ISBN 0324382278
  • Fields, Edward, The Essentials of Finance and Accounting for Non-financial Managers, American Management Association, 2002. ISBN 0814471226
  • Goetsch, David L. and Stanley B. Davis, Quality Management: Introduction to Total Quality Management for Production, Processing, and Services, 5th ed., Upper Saddle River, NJ: Prentice Hall, 2006. ISBN 0131189298
  • Gooden, Randall L, Product Liability Prevention: A Strategic Guide, ASQ Quality Press, 2000.
  • Gryna, Frank M., Richard C.H. Chua, and Joseph A. Defeo, Juran's Quality Planning and Analysis for Enterprise Quality, 5th ed., New York: McGraw-Hill, 2007.
  • Harris, Philip R & Robert T. Moran, Managing Cultural Differences, Houston, TX, Gulf Publ. Co., 2000, ISBN 0877193452
  • Hayes, Bob E., Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, 2nd ed., Milwaukee, WI: ASQ Quality Press, 1997.
  • Hiam, Alexander, Motivational Management, Supervisor Paperback, 2003. ISBN 0814407382
  • Horibe, Frances, Managing Knowledge Workers: New Skills and Attitudes to Unlock the Intellectual Capital In Your Organization, New York: J. Wiley & Sons, 1999. ISBN 0471643181
  • Hutton, David W., The Change Agent's Handbook: A Survival Guide for Quality Improvement Champions, Milwaukee, WI: ASQC Quality Press, 1994.
  • Imai, Masaaki, Kaizen: The Key to Japan's Competitive Success, New York: McGraw-Hill, 1986.
  • Jacobson, Ralph, Leading for a Change, Boston, MA, Butterworth-Heinemann, 2000. ISBN 075067279X
  • Joiner, Brian L., Fourth Generation Management: The New Business Consciousness, New York: McGraw-Hill, 1994. ISBN 0070327157
  • Jude-York, Deborah, Lauren Davis & Susan Wise, Virtual Teaming, Menlo Park, CA, Crisp Publications, 2000. ISBN 1560525541
  • Juran, Joseph M., Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services, New York: McGraw-Hill 1992. ISBN: 0029166837
  • Juran, Joseph M., Juran's Quality Handbook, 5th ed., New York: McGraw-Hill, 1999.
  • Katzenbach, Jon R and Douglas K. Smith, The Wisdom of Teams, New York, Harper Business 1994. ISBN 0887306764
  • Kessler, Sheila, Measuring and Managing Customer Satisfaction: Going for the Gold, Milwaukee, WI: ASQC Quality Press, 1996
  • Lareau, William, Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage, Milwaukee, WI: ASQ Quality Press, 2002.
  • Lawton, Robin L., Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed, Milwaukee, WI: ASQC Quality Press, 1993.
  • Leavitt, Jeffrey S., and Philip C. Nunn, Total Quality Through Project Management, New York: McGraw-Hill, 1994. ISBN 0070369801
  • Lipnack, Jessica & Jeffrey Stamps, Virtual Teams, New York: Wiley, 2000. ISBN 0471388254
  • Lowenthal, Jeffrey N., Ph.D., Six Sigma Project Management, A Pocket Guide, Milwaukee, WI: ASQ Quality Press, 2002.
  • Luecke, Richard, Finance for Managers, Boston, MA, Harvard Business Essentials, 2002, ISBN 1578518768
  • Maass, Richard, John O. Brown and James L. Bossert, Supplier Certification: A Continuous Improvement Strategy, Milwaukee, WI, ASQ Quality Press, 1990.
  • Mitchell, Garry, The Trainer's Handbook: The AMA Guide to Effective Training, 3rd ed., New York: AMACOM, 1998. ISBN 0814403417
  • Nair, Mohan, Essentials of a Balanced Scorecard, Hoboken, NJ: John Wiley & Sons, 2004. ISBN: 0471569739
  • Naumann, Earl and Steve Hoisington, Customer-Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results, Milwaukee, WI, ASQ Quality Press, 2001.
  • Naumann, Earl and Kathleen Giel, Customer Satisfaction, Measurement, and Management, Cincinnati, OH, Thomson Executive Press, 1995. ISBN 0538844396
  • Peach, Robert, Diane S. Ritter, The Memory Jogger 9000/2000, Goal/QPC, 2000. ISBN 1576810321
  • Poirier, Charles C., and Stephen E. Reiter, Supply Chain Optimization: Building the Strongest Total Business Network, San Francisco, CA: Berrett-Koehler Publishers, Inc., 1996. ISBN 1881052931
  • ReVelle, Jack B., John W. Moran, Charles A. Cox, The QFD Handbook, New York: Wiley and Sons, 1998. ISBN 0471173819
  • ReVelle, Jack B., Quality Essentials, A Reference Guide From A to Z, Milwaukee, WI: ASQ Quality Press, 2004.
  • Robbins, Harvey and Michael Finley, The New Why Teams Don't Work, San Francisco, Berrett-Koehler Publ., 2000. ISBN 1576751104
  • Russell, J.P., The ASQ Auditing Handbook, 3rd ed: ASQ Quality Audit Division, Milwaukee, WI: ASQ Quality Press, 2005.
  • Scholtes, Peter R., The Team Handbook, 3rd ed., Oriel Inc., 2003.
  • Scholtes, Peter R., The Leader's Handbook: Making Things Happen, Getting Things Done, McGraw-Hill, 1998. ISBN 0070580286
  • Schragenheim, Eli and H. William Dettmer, Manufacturing at Warp Speed, Boca Raton, FL: St. Lucie Press, 2000. ISBN 1574442937
  • Senge, Peter M., The Fifth Discipline: The Art and Practice of the Learning Organization, New York, NY: Double Day, 1990. ISBN 0385260946.
  • Stahl, Michael J., Perspectives in Total Quality, Malden, MA : Blackwell in association with ASQ Quality Press, 1999. ISBN: 0631208844
  • Stevens, Kenneth S., Ph.D., Juran, Quality, and a Century of Improvement, ASQ Quality Press, Vol. 15, 2005. ISBN 0873896351
  • Tague, Nancy R., The Quality Toolbox 2nd ed., Milwaukee, WI: ASQ Quality Press, 2004.
  • Westcott, Russell T., Simplified Project Management, Milwaukee, WI: ASQ Quality Press, 2005.
  • Westcott, Russell T., Certified Manger of Quality/Organizational Excellence Handbook, 3rd ed., Milwaukee, WI: ASQ Quality Press, 2006. H1264

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