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The Certified Quality Improvement Associate Handbook, Third Edition
The Certified Quality Improvement Associate Handbook

The Certified Quality Improvement Associate Handbook, Third Edition

Basic Quality Principles and Practices

Russell T. Westcott, Grace L. Duffy

Hardcover, 288 pages, Published 2014
Dimensions: 7 x 10
ISBN: 978-0-87389-890-4
Item Number: H1470

Member Price: $25.00

List Price: $25.00
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  • basic quality
  • ASQ certification
  • CQIA
  • certified quality improvement associate


Find the most recent (fourth) edition of this book, released June 2020, here.

ASQ’s Certified Quality Improvement Associate (CQIA) certification is designed to introduce the basics of quality to organizations and individuals not currently working within the field of quality. This book and the Body of Knowledge (BOK) it supports are intended to form a foundation for further study and application of proven quality principles and practices worldwide.

The book follows the CQIA BOK in both content and sequence. The intent is that this book will serve as a guide to be used in preparation to take the CQIA examination given by ASQ.

Each chapter stands alone, and the chapters may be read in any order. Some material reaching beyond the content of the BOK has been added. Supplemental reading suggestions are provided.