Principles of Quality Costs, Fourth Edition
Financial Measures for Strategic Implementation of Quality Management
Douglas C. Wood ASQ Quality Management Division
Member Price: $56.00List Price: $80.00
- quality costs
- cost of quality
- cost of poor quality
The purpose of this book remains the same as the third edition: to provide a basic understanding of the principles of quality cost. Using this book, organizations can develop and implement a quality cost system to fit their needs. Used as an adjunct to overall financial management, these principles will help maintain vital quality improvement programs over extended timeframes.
This fourth edition now includes information on the quality cost systems involved with the education, service, banking, and software development industries. You'll also find new material on ISO 9001, cost systems in small businesses, and activity based costing. Additional information on team-based problem-solving, customer satisfaction, and the costs involved with the defense industry are also offered.