- quality initiative
Merrill captures many of the developments of the intervening years since the first edition of this book, particularly Six Sigma and lean. Three completely new chapters on ISO 9000 will draw the reader into systems thinking, discourage overdocumentation, and encourage the use of measurement to drive improvement. The new Chapter 23 shows the linkages between ISO 9000, Six Sigma, and excellence awards.
This book embraces the essentials of quality management, presents them in a simple format, and gives you a sense of flow as you implement.
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