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Quality Improvement Associate Certification CQIA

References - Quality Improvement Associate Certification - CQIA

References

These books cover the parts of the CQIA Body of Knowledge. ASQ Certification Board does not endorse any one particular reference source.

  • Brassard, Michael and Diane Ritter, Memory Jogger Plus 2, Massachusetts: Goal/QPC, 2010.
  • Bauer, John E., Duffy, L. Grace, Westcott T. Russell, The Quality Improvement Handbook, 2nd ed., Milwaukee, WI: ASQ Quality Press,?2006.
  • Evans, James R., and William M. Lindsay, Managing for Quality and Performance Excellence, 7th ed., Mason, OH: Thomson-Southwestern College Pub, 2008. ISBN 0324382278
  • Goetsch, David L., and Stanley B. Davis, Quality Management: Introduction to Total Quality Management for Production, Processing, and Services, 5th ed., Upper Saddle River, NJ: Prentice Hall, 2006. ISBN 0131189298
  • Hartman, Melissa G., ed., Fundamental Concepts of Quality Improvement, Milwaukee, WI: ASQ Quality Press, 2002.
  • Juran, Joseph M., Juran's Quality Handbook, 5th ed., New York: McGraw-Hill, 1999.
  • Scholtes, Peter R., The Team Handbook, 3rd ed. Revised, Madison, WI: Joiner Associates, 2003.
  • Smith, Gerald F., Quality Problem Solving, Milwaukee, WI: ASQ Quality Press, 1998.
  • Tague, Nancy R., The Quality Toolbox, 2nd ed, Milwaukee, WI: ASQ Quality Press, 2005

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