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Book of the Week

The Customer-Driven Organization

Lance B. Coleman, Sr.

Exploring the Kano Model, this book explains why just meeting customer needs is no longer enough for today’s organizations. It explains how to identify true customers—both internal and external. Readers will learn how to directly apply Kano principles in their own business environments or personal lives, to establish priorities, increase efficiency, improve communication, and expand on existing relationships...

P1578-M

Best Sellers

Quality management systems - Requirements
By ANSI/ISO/ASQ Q9001-2008
The ISO 9001 standard specifies requirements for quality management systems. All requirements of ANSI/ISO/ASQ Q9001-2008, the American National Standard (ANS) version of ISO 9001, are generic and are intended to be applicable to all organizations.
Standard

New to the Store

Practical Attribute and Variable Measurement Systems Analysis (MSA)
By Durivage, Mark Allen
This book — a result of 30 years of quality-related work experience — was written to aid quality technicians and engineers. It provides the quality professional working ...

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