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Book of the Week

Conflict At A Glance Memory Jogger

Ingrid Bens

Conflict will find you, whether you’re ready and equipped to handle it, or not! Don’t leave it to chance how you deal with your everyday disagreements, long-established rifts, and out-and-out battles. This book will help you understand common types of conflicts, body language, ineffective and effective dialog, and the power of good listening skills...



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Quality management systems - Requirements
By ANSI/ISO/ASQ Q9001-2008
The ISO 9001 standard specifies requirements for quality management systems. All requirements of ANSI/ISO/ASQ Q9001-2008, the American National Standard (ANS) version of ISO 9001, are generic and are intended to be applicable to all organizations.

New to the Store

Six Sigma for Managers, Second Edition
By Brue, Greg
Written specifically for managers with little or no experience on the subject, Six Sigma for Managers, Second Edition, provides step-by-step guidance and examples for ...

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