What will my experience be like at a Prometric test site?
In order to be admitted into the Prometric testing center, you must bring a valid and current (non-expired) form of government-issued identification. Your identification must include:
- English characters/translation
- your photograph and
- your signature
If your government-issued identification does not display a photograph or a signature, a secondary form of identification may be used, which includes a photograph and/or signature (whichever is missing from the government-issued identification), and your name printed on the identification. All identification must be current (non-expired)
All forms of identification being presented at the testing center must match your name exactly as it appears on the scheduling notification. Your identification documents must be in good condition, and cannot be bent, frayed, taped, cracked or otherwise damaged in any way. The identification documents must be the originals, and cannot be photocopies. You will not be permitted to test if the name on your identification documents does not exactly match the name on your scheduling notification, or if your identification is damaged. Neither ASQ nor Prometric will make any exceptions to this policy.
If you do not provide the appropriate and/or matching identification, you will not be permitted to test. If you still wish to take the exam, you will be required to apply for reexamination and pay the reexamination fee in order to take the exam at a later date, when valid identification is available.
The following are acceptable forms of government-issued identification:
- Valid driver's license
- Valid military ID
- Valid passport
- Valid national identification card
The following are acceptable forms of secondary identification:
- Valid employee ID
- Valid credit card with signature
- Valid bank (ATM) card
The following are NOT acceptable forms of identification:
- Social Security cards
- Library cards
Name Change Procedure
After scheduling your examination appointment, you will receive a confirmation letter via email. This confirmation letter will confirm the way your name will appear on the day of your examination. If you will require an update or change for your name for the purposes of taking the certification examination, you must contact ASQ as soon as possible in order to request the change.
Along with your request, please include the following information, exactly as it appears on the government issued identification documents that you plan to present at the testing center:
- First Name [Given Name]
- Middle Name
- Last Name [Surname/Family Name]
Please send any name change information as soon as possible. ASQ is unable to guarantee that any updates can be made to the name within five business days of a scheduled examination.
On the day of your examination, please arrive a half hour before your scheduled appointment. Candidates who arrive late to an appointment will not be permitted to test. You must sign in, present the required identification, and provide your unique ASQ Eligibility ID. You may also be asked to provide the confirmation number received when scheduling the appointment.
PROHIBITED from the Testing Center:
You may NOT bring anything or anyone into the testing area or to the desk where you take the exam. This includes, but is not limited to:
- eyeglass cases
- cellular telephones
- tape recorders
- any other personal items
If you will require any personal items due to a medical condition, such as food, beverages or medication, you will need authorization from ASQ prior to scheduling your examination appointment. Please review the Special Accommodations policy at www.prometric.com for additional information on obtaining authorization.
The Testing Center Administrator will ask you to empty your pockets and roll up your sleeves, and will scan you with a metal detecting wand. You will be provided with your locker and key, and will be asked to relocate all personal items to your secure locker. The Testing Center Administrator reserves the right to ask you to relocate any and all personal items in your pockets to your locker. The only items that may remain on your person at all times are your government-issued identification and your locker key. Your locker will be accessible during the exam for food, beverage or medication ONLY. To access your locker during your exam you may take an unscheduled break by getting up from your terminal and exiting the testing room. All candidates will have to sign in and out of the testing center and present their government-issued identification documents upon each entrance and exit. Your exam time will not stop should you choose to take an unscheduled break.
Once you have completed the check-in process, the Testing Center Administrator will provide you with two erasable marker boards and two markers. Calculators are built into the CBT exam; however, you may bring your own approved calculator.
Any silent, hand-held, battery-operated calculator with no programmable memory will be permitted. Programmable calculators tend to have graphing capabilities, the ability to store text/alphanumeric data by the input of the user, and a function (fn, F1, F2, etc.) button.
Calculators such as the Texas Instruments TI-89 or similar are absolutely not allowed because they are programmable. The examination is written so that a simple calculator will be sufficient to perform all calculations. Examinees are allowed to have a backup calculator if necessary. .
You will then be escorted into the testing room by the Testing Center Administrator, who will seat you at your workstation and begin your examination. On the first screen, you will be asked to verify both your name and the examination you are taking. Once this information is verified, the examination tutorial will begin. A clock is built into the CBT exam, and will begin to count down as soon as the tutorial has begun. A candidate may exit the tutorial at any time; if a candidate does not voluntarily end the tutorial it will automatically end and the examination will begin. With the exception of the Master Black Belt and Certified Manager of Quality/Organizational Excellence exams, there are no scheduled breaks during the examination. If you wish to take an unscheduled break, you may get up from your terminal at any time and exit the testing room. All candidates will have to sign in and out of the testing center and present their government-issued identification documents upon each entrance and exit. Your exam time will not stop should you choose to take an unscheduled break.
All examination appointments are monitored by continuous audio and video recording.
If you observe any irregularity in the testing center, or experience any issues during your examination appointment, you are required to raise your hand and inform the Testing Center Administrator as the issue is occurring.
The test center administrator/supervisor or proctor is authorized to dismiss you from an examination administration and the ASQ Certification Department may cancel your scores, or take other appropriate action, when there is a reasonable basis for concluding that you have engaged in any of the following conduct:
- Using or attempting to use someone else to take the test
- Failing to provide acceptable personal identification, as outlined on the preceding page
- Having access to or using notes or any prohibited aid related to the test
- Creating a disturbance (disruptive behavior in any form will not be tolerated; the test administrator/supervisor has sole discretion in determining whether specific conduct constitutes disruptive behavior)
- Communicating, in any manner, with another person other than the test administrator/supervisor or proctor about the test during the administration, including attempting to give or receive assistance
- Attempting to remove scrap paper from the testing room, or tearing the scrap paper in any way
- Eating or drinking in the testing room
- Leaving the testing room or test center vicinity without permission
- Removing or attempting to remove, examination-related material, or portions of a test in any format from the testing room
- Attempting to tamper with a computer
- Engaging in any dishonest or unethical conduct, such as cheating
- Failing to follow any other examination administration regulations set forth in ASQ Certification Program policies given by the test administrator/supervisor, or specified in any examination materials
The ASQ Certification Department reserves the right to take all action including, but not limited to, barring you from future testing and/or canceling your scores, for failure to comply with the test administrator/supervisor's directions. If your scores are cancelled, you will be notified of such action and its basis, and your examination fees will not be refunded.
Although tests are administered under strict supervision and security measures, examination irregularities may sometimes occur. You are required to contact ASQ as soon as possible to report any observed behavior that may lead to an invalid score. Examples include: someone copying from another test taker, taking a test for someone else, having access to test questions before the examination, or using notes or unauthorized aids. All information will be held in confidence.