Frequently Asked Questions
- Is there an annual membership fee?
- What are the differences between the types of individual memberships that ASQ offers?
- What's the best membership for me?
- Would I receive pricing discounts with any ASQ individual membership?
- What is a Technical Community?
- What is a Section?
- Can I transfer my membership to someone else?
- Where can I find my Member Number?
- How do I change my address and e-mail?
- When can I upgrade my membership?
- How do I request a replacement membership card?
- I paid my membership fee with a credit card. Are renewal fees automatically charged to that card?
- Will I lose my certification if my membership lapses?
- Why am I being charged HST/GST?
- What happened to Associate membership?
What's the best membership for me?
ASQ offers different types of membership to meet the needs of different customers. Review the options, prices and other information for each type in the benefits matrix and choose the one that's right for you.
What is a Technical Community?
ASQ has a rich history of connecting knowledgeable people around common interests and industries. More than two dozen member-led Technical Communities help members with similar interests or jobs share their knowledge and resources with peers. When you join ASQ as a Professional member you can choose to join any and/or all of the 26 Technical Communities at no additional charge. Many have an online community in myASQ.
What is a Section?
A section is a group of members within a geographic location. ASQ has more than 250 local, volunteer-run member groups in the United States, Canada, and Mexico. Sections help you meet other quality professionals in your community. One section membership is included in your Professional membership. Most sections offer meetings, newsletters, online information, educational courses/seminars/conferences and certification exam prep programs. You can also get involved by becoming a section volunteer. Many have an online community in myASQ.
Can I transfer my membership to someone else?
No. If a company chooses not to renew an employee's membership and wants a different employee to be a member instead, that person would need to start a new membership.
How do I change my address and e-mail?
Once you successfully login, go to "My Account" in the upper blue bar of your screen. The center of the page displays your contact information. Simply click on ‘Edit’ to change your home/business address or e-mail address. It's that easy!
When can I upgrade my membership?
You can upgrade your student membership at any time by calling Customer Care at 1-800-248-1946 between 7:00 a.m. and 5:00 p.m. Central time on weekdays.
Other types of upgrade, such as becoming a Senior member, have additional requirements.
How do I request a replacement membership card?
You can print your membership card for the “My Account” area of asq.org. Login, then go to "My Account" in the upper blue bar of your screen. “Print your Membership Card” is found in the right-hand column under “Membership & Participation”. You can also e-mail a request for a new card to firstname.lastname@example.org or call Customer Care at 1-800-248-1946 between 7:00 a.m. and 5:00 p.m. Central time on weekdays.
I paid my membership fee with a credit card. Are renewal fees automatically charged to that card?
No. You will need to resubmit your credit card information each time you renew. If you need to make specific payment arrangements, contact Customer Care at email@example.com, 800-248-1946 (United States and Canada only), or 414-272-8575.
Will I lose my certification if my membership lapses?
No. Your certification is separate from your ASQ membership. However, some certifications require recertification every three years. You do receive 0.5 recertification units per 12 months of membership and the cost of recertification is higher for nonmembers.
Why am I being charged HST/GST?
Following a review last year by the Canada Revenue Agency of ASQ's GST/HST returns, it was determined that ASQ must begin charging GST/HST on additional products/services. Prior to the review ASQ had charged GST/HST on books and subscriptions sold to Canadian residents. The CRA determined that under Canadian tax statutes ASQ must also charge GST/HST on membership, training, electronic supplies (e-books), exam fees, and all conferences held in Canada. This took effect in January 2019.
What happened to Associate membership?
After extensive research showing declining Associate membership as well as declining value of Associate member benefits, the ASQ Board of Directors voted to eliminate the Associate membership category, which was discontinued on April 1, 2019. All renewing Associate members were moved to the new Professional category. New benefits were also added to the Professional membership to maximize value, including access to all 26 Technical Communities at no additional cost (formerly $10 each), digital access to the Journal of Quality Technology, and the Quality Management Journal.