culture of quality
"Culture of Quality: Accelerating Growth and Performance in the Enterprise" will engender an on-going dialogue into the culture of quality, says Bruce Rogers, Forbes’ Chief Insights Officer, as he reacts to the research and whitepaper. To see the entire interview with Rogers, visit the Perspectives page.
The Culture of Quality research results show:
- Only 48% say customer needs are the key driver of their quality program
- 60% of respondents say their quality vision is clear
- 54% of respondents plan to increase investment in quality in the next 18 months
- Only 52% of European respondents say management supports quality vision and values unequivocally