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Introduction to Quality Engineering

Course ID QE
Format Face-to-Face

This course teaches Quality Engineering concepts and tools. You’ll learn essential information about quality systems, auditing, product and process control and design, quality methods and tools, applied statistics, SPC, and Design of Experiments.

Participants will learn about Quality Engineering concepts and tools such as quality systems, auditing, product and process control and design, quality methods and tools, applied statistics, SPC, and Design of Experiments (DOE). Enhance your engineering expertise and your effectiveness as a Quality Engineer with this comprehensive introduction to key quality engineering concepts and tools critical to success in the field of Quality Engineering today. Please note that, while this course addresses many areas of the body of knowledge for the Certified Quality Engineer examination, it is not designed either as an exam refresher or as a preparatory course for the exam.

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Course Data

  • CEU Hours: 0
  • Length: 34 Hours
  • ASQ RU: 3.4
  • Audience: New to Quality, Practitioner
  • Provider: ASQ
Corporate Training Available
Course Overview

Learning Objectives:

  • Understand basic quality management principles.
  • Understand the relationship of the quality engineer to the quality system.
  • Analyze the relationship of statistics to a process.
  • Understand process capability and use statistical process control to monitor a process.
  • Generate acceptance sampling plans and identify and use technical quality tools.
  • Incorporate quality technology in design, customer-supplier relationships, Reliability, Availability, and Maintainability (RAM), materials control, measurement, auditing, quality costs and document control within a quality system.
  • Apply problem-solving tools and basic statistical concepts, process control and process capability plans, acceptance sampling, and attribute controls.

Prerequisites:

None for this course.

Who Should Attend:

Engineers, quality control personnel, inspectors, testing personnel, or those interested in the quality engineering profession.

Outline
  1. Course Overview/Introductions (1 hour)
  2. Overview of Management and Leadership Principles (5 hours)
    1. Quality Philosophies and Foundations
    2. The Quality Management System (QMS)
      1. Strategic planning
      2. Deployment techniques
      3. Quality information system (QIS)
    3. Facilitation Principles and Techniques
    4. Customer Relations
    5. Supplier Management
  3. The Quality System (3 hours)
    1. Elements of the Quality System
    2. Documentation of the Quality System
    3. Quality Standards and Other Guidelines
    4. Quality Audits
      1. Types of audits
      2. Roles and responsibilities in audits
      3. Audit planning and implementation
      4. Audit reporting and follow up
    5. Cost of Quality (COQ)
    6. Quality Training
  4. Product and Process Design (3 hours)
    1. Classification of Quality Characteristics
    2. Design Inputs and Review
    3. Reliability and Maintainability
      1. Reliability and maintainability indices
      2. Bathtub curve (15 minutes)
      3. Reliability / Safety / Hazard Assessment Tools
  5. Product and Process Control (5 hours)
    1. Tools
    2. Material Control
      1. Material identification, status, and traceability
      2. Material segregation
      3. Classification of defects
      4. Material review board (MRB)
    3. Acceptance Sampling
      1. Sampling concepts
      2. Sampling standards and plans; sampling integrity
    4. Measurement System Analysis (MSA) and Metrology
  6. Continuous Improvement (4 hours)
    1. Quality Control Tools
    2. Quality Management and Planning Tools
    3. Continuous Improvement Techniques
    4. Corrective Action
    5. Preventive Action
  7. Quantitative Methods and Tools (10 hours)
    1. Collecting and Summarizing Data
      1. Descriptive statistics
      2. Graphical methods for depicting relationships
      3. Graphical methods for depicting distributions
    2. Quantitative Concepts: Terminology
    3. Probability Distributions
      1. Continuous distributions
      2. Discrete distributions
    4. Statistical Decision-Making
      1. Point estimates and confidence intervals
      2. Hypothesis testing
      3. Paired-comparison tests
      4. Goodness-of-fit tests
      5. Contingency tables
    5. Relationships Between Variables
      1. Linear regression
      2. Simple linear correlation
    6. Statistical Process Control (SPC)
      1. Objectives and benefits
      2. Common and special causes
      3. Selection of variable
      4. Rational subgrouping
      5. Control charts
      6. Control chart analysis
      7. Short-run SPC
    7. Process and Performance Capability
      1. Process capability studies
      2. Process performance vs. specifications
      3. Process capability indices
      4. Process performance indices
    8. Design and Analysis of Experiments
      1. Terminology
      2. ANOVA
      3. Planning and organizing experiments
      4. One-factor experiments
      5. Full-factorial experiments
      6. Two-level fractional factorial experiments
  8. Course Summary; Concluding Activities (1 hour)
Details

Format

This is an instructor-led, face-to-face course with 32 hours of content. It is taught over the course of 4 ½ days. It is worth 3.2 CEU’s or ASQ RU’s.

Materials Provided

The student manual and course textbook, Juran’s Quality Handbook: The Complete Guide to Performance Excellence, 6/e, is included with paid course registration. Materials will be delivered onsite.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.

If you need to cancel, we will refund your paid registration fee as noted below.
  • Requests for cancellations or transfers to another course offering received at least 30 calendar days before the start of the course can receive a full refund or transfer.
  • There are no refunds within 30 calendar days before the start of the course.
  • Requests to transfer to another course offering received between 29 and 10 calendar days of the course starting incur a $150 processing fee.
  • There are no transfers within 9 calendar days before the start of the course.
  • There are no refunds if the content has been accessed.
  • Enrolled students who fail to attend their registered course without advance notice are liable for the entire course fee.
  • IMPORTANT: Some courses are delivered by ASQ’s partners and have separate cancellation policies. Please refer to the product page for exact information or contact Customer Care at [email protected].
Instructors
Mark McComb CQE
Lois Jordan CQE
Karen Young CSSBB, CQE, CMBB

Enrollment Details

Format: Classroom
Format: Face-to-Face

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

No Offerings Scheduled English List: $2419 Member: $2189

 

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Need cost-effective learning with customized delivery? ASQ can train your employees on your schedule.

5 Key Benefits of Training with ASQ:

  1. Single-Point Provider: Manage your teams live sessions and e-learning via a dedicated ASQ account manager for continuous guidance and support throughout your learning program.
  2. Reliability: ASQ's expert instructors and world-renowned quality content is at your service to upskill teams anywhere they are.
  3. Cost efficiency: Choose from virtual, face-to-face, and e-learning to optimize your ROI and minimize disruptions of your operations.
  4. Immediate results: Employees complete courses ready to apply what they have learned.
  5. Convenience: Get the training you need anytime, anywhere, from any device. Become an ASQ Organizational Member for even more benefits!
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