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Lean for Service

Course ID LFS
Format Face-to-Face

Want to reduce waste and streamline operations? This course provides you with tools to survive the demand for higher quality, faster production time, and lower prices. You’ll learn how to apply lean to the unique challenges of service industries.

Lean thinking is a philosophy and a powerful set of tools designed to eliminate waste from processes. It focuses on what adds value in processes from a customer's perspective. While its roots are in manufacturing, this workshop covers how to apply it to services and administrative functions. Lean thinking provides fast and dramatic results. If you are looking for a foundation for TQM or an approach that builds on TQM and past improvement techniques, lean thinking can introduce fresh and innovative ways to improve processes.

Questions? We Can Help.

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Course Data

  • CEU Hours: 0
  • Length: 12 Hours
  • ASQ RU: 1.2
  • Audience: New to Quality or NextGen
  • Provider: ASQ
Corporate Training Available
Course Overview

Learning Objectives:

  • Understand the basics of lean philosophy, methodology, and tools.
  • Understand how to develop an improvement culture, not just improvement events or programs.
  • Build a high-level plan to apply the tools to your processes.

Who Should Attend:

Anyone looking to understand lean methodology, deploy lean in their organization, or use the lean tools to improve processes.
Outline
  1. Overview: Process Improvement Evolution
    1. Past improvement thinking
    2. Origin of Lean Thinking
  2. What is Lean Thinking?
  3. Identifying waste in service processes
    1. Definitions of service waste
    2. Looking for waste in processes
    3. Value-added versus non-value added activities in work
  4. Benefits of a Lean Thinking approach
  5. Lean Thinking cycle
    1. Lean activity
  6. Process Mapping
  7. Value Stream Mapping
    1. Kinds of Value Stream Maps
    2. Lean measurements
    3. Value Stream Map example
  8. Value Stream Analysis
    1. 5 S
    2. Just in Time
    3. Built in Quality
  9. Future State Mapping
  10. Other tools of Lean
  11. Improvement Events
  12. Implementing Lean in your organization
Details

Materials

Attendees will receive a PDF copy of the course content upon logging into the live session. After the course, attendees will receive an electronic copy of the book: “Lean for Service Organizations and Offices: A Holistic Approach for Achieving Operational Excellence & Improvements” by Debashis Sarkar.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.

If you need to cancel, we will refund your paid registration fee as noted below.
  • Requests for cancellations or transfers to another course offering received at least 30 calendar days before the start of the course can receive a full refund or transfer.
  • There are no refunds within 30 calendar days before the start of the course.
  • Requests to transfer to another course offering received between 29 and 10 calendar days of the course starting incur a $150 processing fee.
  • There are no transfers within 9 calendar days before the start of the course.
  • There are no refunds if the content has been accessed.
  • Enrolled students who fail to attend their registered course without advance notice are liable for the entire course fee.
  • IMPORTANT: Some courses are delivered by ASQ’s partners and have separate cancellation policies. Please refer to the product page for exact information or contact Customer Care at [email protected].
Instructors
Elizabeth Keim CMBB, CMQ/OE, CQA
Rama Shankar CMBB, CQA, CSSBB, CSSGB
Mike Kelly CMBB, CSSBB, CQE

Enrollment Details

Format: Classroom
Format: Face-to-Face

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

No Offerings Scheduled English List: $1269 Member: $1149

 

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Corporate Training

Custom training options for your organization

Need cost-effective learning with customized delivery? ASQ can train your employees on your schedule.

5 Key Benefits of Training with ASQ:

  1. Single-Point Provider: Manage your teams live sessions and e-learning via a dedicated ASQ account manager for continuous guidance and support throughout your learning program.
  2. Reliability: ASQ's expert instructors and world-renowned quality content is at your service to upskill teams anywhere they are.
  3. Cost efficiency: Choose from virtual, face-to-face, and e-learning to optimize your ROI and minimize disruptions of your operations.
  4. Immediate results: Employees complete courses ready to apply what they have learned.
  5. Convenience: Get the training you need anytime, anywhere, from any device. Become an ASQ Organizational Member for even more benefits!
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