Cancellation Policy

Refunds (must be made via phone or email to ASQ Customer Care)

Registration cancellation requests can be submitted as follows:

•  Up to 60 days prior to the start of the conference to receive a full refund, less a $50 processing fee.

•  59 – 30 days prior to the start of the conference to receive a 50% refund

•  29 – 10 days prior to the start of the conference to receive a 25% refund

•  No refunds will be given for any cancellations that occur 9 days or less before the start of the conference.

Please be advised in the case of conference cancellation, ASQ and/or its partner providers are not responsible for any travel penalties or expenses you may incur. ASQ is not liable for failure to perform its obligations under this contract due to strikes, riots, curtailment of transportation, acts of God, or any other cause beyond its control. If the conference is canceled, ASQ will refund the registration fee.  Please contact Customer Care.

No Substitutions or Transfers

ASQ’s Guarantee

If you are not satisfied with this event, we will gladly apply your registration fee to a future ASQ event.

ASQ reserves the right to cancel or reschedule any event, or to change speakers. Please be advised that ASQ is not responsible for any airfare penalties or hotel charges that may be incurred due to sold out, cancelled, or rescheduled events.

CONFERENCES AND EVENTS POLICIES

Images and Recordings Statement

Photographs and video may be taken at ASQ events. ASQ reserves the right to use any and all photographs/video without consent of individuals captured as a result. ASQ may use photographs/video in publications or other media materials, including but not limited to: brochures, books, magazines, websites, ASQTV, etc. By participating in an ASQ event, you agree to release ASQ from any and all claims involving the use of your picture or likeness.

ASQ Anti-Harassment and Anti-Discrimination Policy

It is the policy of ASQ that all Society members and participants in Society activities experience an environment free from all forms of harassment, discrimination, and retaliation. As a professional organization, ASQ is committed to providing a conference and meeting environment that is inclusive and safe and encourages the exchange of ideas regardless of sex, race, color, age, national or ethnic origin, religion, sexual orientation, gender identity, disability, or any other legally protected status. Harassment, discrimination, and retaliation are forms of misconduct that undermine the integrity of the Society and violate ASQ’s Code of Ethics.

ASQ’s Anti-Harassment and Anti-Discrimination Policy applies to all Society members and participants attending conferences and events, specifically including guests, speakers, contractors, sponsors, vendors, and exhibitors.

To review the full ASQ Anti-Harassment and Anti-Discrimination Policy, visit https://asq.org/about-asq/governing-documents#compliance.

To report an incident at AN EVENT: Any person covered by this policy who believes he or she has been subjected to harassment or discrimination should report the incident immediately using ASQ’s Red Flag Reporting system (Client Code: ASQMEM) at 877-647-3335 or www.redflagreporting.com. ASQ management can also assist any person in making a direct report to the legal or human resources departments. All complaints will be treated seriously and investigated promptly. 

In the event of immediate danger or physical threat, call 911 or contact local authorities.

Please note that ASQ is a cashless Society. Those hoping to register onsite will not be able to use cash payments for any ASQ HQ events.

Health Liability Waiver

Health Liability Waiver and Release of Claims