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Quality Improvement Fundamentals Workshop

Course ID QIFW
Format Classroom

Learn how quality fundamentals can transform your organization.

Learn how quality fundamentals can transform your organization. Review and apply the commonly used quality tools and techniques for problem solving and process improvement. Build basic quality awareness and competency in your organization. This essential course sets a foundation on which you can build more advanced quality methods and tools. Increase your knowledge and understanding of how to use quality practices and principles.

Course Data

  • CEU Hours: 0.7
  • Length: 7 Hours
  • ASQ RU: 0.7
  • Provider: ASQ
Course Overview

Learning Objectives:

  • Understand how quality benefits employees, the organization, and customers.
  • Explore and apply the concepts of quality management and process control and improvement.
  • Review and apply the commonly used quality tools and techniques for problem solving and process improvement.

Who Should Attend:

Managers, supervisors, and employees who need to have an awareness of the fundamentals of quality concepts in their organization.
  1. Course Overview
    1. Introductions
    2. Course agenda
  2. Benefits of Quality
    1. Benefits of quality: employees, organization, customers
    2. Activities associated with each group
    3. Discussion question
  3. Quality Management & Process Improvement
    1. Quality management systems & the key components
    2. Methods for customer feedback
    3. Activity: Customer feedback
    4. Engaging employees in quality: employee involvement, team formation
    5. Continuous process improvement: process capability, Plan-Do-Check-Act (PDCA), measures and targets, PDCA case study
    6. Discussion question
  4. Quality Tools
    1. Why use quality tools?
    2. Root cause vs. symptoms
    3. Common quality tools and how they are used: voice of customer, flowchart/process map, Pareto Chart, cause-and-effect diagram, value analysis, SIPOCs, tree diagrams, decision matrix, and more
    4. Activity: Applying the Quality tools
    5. Discussion question
  5. Debrief and Wrap-Up
    1. Activity: Next steps
    2. Wrap-up


This course is a one-day instructor-led course


A learner manual is provided with the course. A certificate of completion is awarded to those who attend the entire course.
Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.
Debra Owens CMQ/OE, CQIA
Timothy King CMQ/OE, CQA, CQI

Enrollment Details

Format: Classroom
Format: Classroom

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

No Offerings Scheduled English List: $899 Member: $799



ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session