Quality Improvement Fundamentals
Learn how quality fundamentals can transform your organization. Review and apply the commonly used quality tools and techniques for problem solving and process improvement.
Build basic quality awareness and competency in your service organization. This essential course sets a foundation on which you can build more advanced quality methods and tools. Increase your knowledge and understanding of how to use quality practices and principles in operations.
ASQ courses provide online access to the digital course content for 365 days, beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if the digital course content has been accessed. Latest versions of Google Chrome or Microsoft Edge are recommended―Internet Explorer is not supported.
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Course Data
- CEU Hours: 0
- Length: 4 Hours
- ASQ RU: 0.4
- Provider: ASQ
Learning Objectives:
- Understand how quality benefits employees, the organization, and customers.
- Explore and apply the concepts of quality management and process control and improvement.
- Review and apply the commonly used quality tools and techniques for problem solving and process improvement.
Prerequisites:
NoneWho Should Attend:
Managers, supervisors, and employees who need to have an awareness of the fundamentals of quality concepts for organizations.- Course Overview
- Introductions
- Course agenda
- Benefits of Quality
- Benefits of quality: employees, organization, customers
- Activities associated with each group
- Discussion question
- Quality Management & Process Improvement
- Quality management systems & the key components
- Methods for customer feedback
- Activity: Customer feedback
- Engaging employees in quality: employee involvement, team formation
- Continuous process improvement: process capability, Plan-Do-Check-Act (PDCA), measures and targets, PDCA case study
- Discussion question
- Quality Tools
- Why use quality tools?
- Root cause vs. symptoms
- Common quality tools and how they are used: voice of customer, flowchart/process map, Pareto Chart, cause-and-effect diagram, value analysis, SIPOCs, tree diagrams, decision matrix, and more
- Activity: Applying the Quality tools
- Discussion question
- Debrief and Wrap-Up
- Activity: Next steps
- Wrap-up
Format
The instructor-led, virtual format of this course provides a hands-on experience that allows you to apply the skills and concepts covered in the course. The virtual setting eliminates the need for travel and allows you the convenience of participating from your work or from your home.
Materials
Digital course content
Registration Email
After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.
Technical Requirements (impacts all ASQ-owned eLearning)
Hardware
- PC, Mac, or mobile device
- Audio speakers or headset
- High-speed internet connection
Browsers for ASQ Courses
You can view courses on any devices that support these browsers. This includes mobile devices such as iPhones, iPads, and Android-enabled phones and tablets.
- Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
- Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
- Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later
Required Browser Settings for Viewing Courses
- JavaScript must be enabled for published courses to work.
- Font downloads must be enabled to see the correct fonts and characters.
- When using Internet Explorer, turn off Compatibility View for sites where courses are hosted.
WebEx – Virtual Course: Advance Preparation and Student Information
Join a Test Session
We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.
If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.
To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."
Deactivate Pop-up Blockers
You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.
If you need to cancel, we will refund your paid registration fee as noted below.
- Requests for cancellations or transfers to another course offering received at least 30 calendar days before the start of the course can receive a full refund or transfer.
- There are no refunds within 30 calendar days before the start of the course.
- Requests to transfer to another course offering received between 29 and 10 calendar days of the course starting incur a $150 processing fee.
- There are no transfers within 9 calendar days before the start of the course.
- There are no refunds if the content has been accessed.
- Enrolled students who fail to attend their registered course without advance notice are liable for the entire course fee.
- IMPORTANT: Some courses are delivered by ASQ’s partners and have separate cancellation policies. Please refer to the product page for exact information or contact Customer Care at [email protected].
Enrollment Details
A web-based, live, classroom-like instructor led experience allowing attendees to interact without traveling. Course includes online access to materials for a limited time and up to three hard copy prints. Some courses include an electronic book – see course description for details.
| August 07, 2025 - August 07, 2025 09:00 AM - 01:00 PM CST | VIR1316 | Timothy King CMQ/OE, CQA, CQI, CQIA | English | Early Bird Ends July 08, 2025 List: $369 Member: $269 Regular List: $445 Member: $405 | |||
| December 17, 2025 - December 17, 2025 09:00 AM - 01:00 PM CST | VIR1355 | Timothy King CMQ/OE, CQA, CQI, CQIA | English | Early Bird Ends November 17, 2025 List: $369 Member: $269 Regular List: $445 Member: $405 |
Corporate Training
Custom training options for your organization
Need cost-effective learning with customized delivery? ASQ can train your employees on your schedule.
5 Key Benefits of Training with ASQ:
- Single-Point Provider: Manage your teams live sessions and e-learning via a dedicated ASQ account manager for continuous guidance and support throughout your learning program.
- Reliability: ASQ's expert instructors and world-renowned quality content is at your service to upskill teams anywhere they are.
- Cost efficiency: Choose from virtual, face-to-face, and e-learning to optimize your ROI and minimize disruptions of your operations.
- Immediate results: Employees complete courses ready to apply what they have learned.
- Convenience: Get the training you need anytime, anywhere, from any device. Become an ASQ Organizational Member for even more benefits!