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Integrated Quality Management

Course ID IQM
Format Face-to-Face

Learn how to integrate quality management into your organization’s processes. You’ll leave this course with a draft action plan customized to fit the needs of your business. These concepts are applicable to a wide range of industries including manufacturing, service, education, and healthcare.

Quality management just makes sense. You need to know how to make it a part of your organization. In this course, you'll review advanced quality management principles, best practice techniques, tools, and skills. You'll find these concepts useful in a wide range of businesses and organizations including manufacturing, service, government, education, and healthcare. The course uses adult learning principles including Discovery Learning techniques, small group work, self assessments, articles, and mini-case study reviews. You will create a list of key areas for improvement and develop a draft action plan that you can finalize back on the job. This two-day course provides you with a comprehensive review and working knowledge of key concepts and practices included in the following: ASQ's Certified Manager of Quality/Organizational Excellence Body of Knowledge ASQ's Certified Quality Improvement Associate Body of Knowledge The Malcolm Baldrige National Quality Award Performance Excellence Criteria

ASQ also offers this training course in an instructor-led virtual classroom setting, and on-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization.

Course Data

  • CEU Hours: 0
  • Length: 14 Hours
  • ASQ RU: 1.4
  • Provider: ASQ
Course Overview

Learning Objectives:

  • Apply QM concepts and practices to create workplace value
  • Utilize a course overview roadmap to understand the integration of each module and the “big picture”
  • Make use of the ASQ Futures Study to see and understand the impact of change on their business and the changing roles of quality professionals
  • Compare and contrast the use of business excellence models and standards as a key management tool; understand the goals of quality management that support business excellence
  • Apply the best practices in culture, leadership, and change management to assure adequate consideration is given to key human factors needed to achieve technical solutions
  • Be able to understand the evolution of business metrics and today’s use of metrics to align with and deploy business strategy
  • Familiarize themselves with the framework of a Balanced Scorecard, and use the Baldrige Criteria and the BSC Hall of Fame criteria to critique their organization’s process.
  • Recognize elements of best practice customer listening posts and the strategic use of customer value drivers to target and improve performance.
  • Examine the strategic use and integration of improvement methods such as cost of Quality, Six Sigma, Lean Six Sigma, and benchmarking.



Who Should Attend:

Quality managers and directors, small business CEOs and COOs, division and department managers, general managers, finance directors, military officers, and anyone who is responsible for implementing and integrating quality management practices into their organizations.

  1. Quality Management Overview
    1. What is it?
    2. ASQ Futures Study and its implication to organizations and quality practitioners
    3. Business excellence models and standards, tools of management
    4. Process management
  2. Human Factors Needed to Achieve Technical Solutions
    1. HR performance management
    2. Culture and leadership
    3. Change management
  3. Performance Metrics and Strategic Planning for Improvement
    1. Performance metrics evolution; BSC
    2. Customer listening posts and the strategic use of customer value drivers to target and improve performance
    3. Strategic use and integration of improvement methods such as COQ, Six Sigma, Lean Six Sigma, and benchmarking
  4. Product & Service Design and Improvement
    1. Juran Trilogy and exemplary model and methods for product/service planning (design and development) and improvement
    2. Similarities and differences between current methods such as QFD, DFSS, APQP, DOE, FMEA, control plans, Lean, Six Sigma, Lean Six Sigma (LSS)

Percentage of time spent on Main Topics:

Course Content / Main Topics % of Time
Quality Management Overview 25%
Human Factors 20%
Performance Metrics and Strategic Planning for Improvement 25%
Product/Service Design, Development and Improvement 30%


This course is a two-day, instructor-led virtual or traditional classroom course.


PDF version of slides and handouts.
Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.

If you need to cancel, we will refund your paid registration fee as noted below.

Requests for cancellations/transfers/substitutions received at least 30 calendar days before the start of the course can receive a full refund/transfer/substitution. 
There are no refunds within 30 calendar days before the start of the course. 
Requests to transfer or substitute received between 29 and 10 calendar days of the course starting incur a $150 processing fee.
There are no transfers within 9 calendar days before the start of the course.  Substitutes may be accepted if content has not been accessed by original registrant.  Substitutions will incur a $150 processing fee.  
There are no refunds or substitutes if the content has been accessed. 
Enrolled students who fail to attend their registered course without advance notice are liable for the entire course fee. Substitutes will not be accepted after the course has begun. 
You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.


Debra Owens CMQ/OE, CQIA

Enrollment Details

Format: Classroom
Format: Face-to-Face

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

No Offerings Scheduled English List: $1269 Member: $1149


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Corporate Training

Custom training options for your organization

Need cost-effective learning with customized delivery? ASQ can train your employees on your schedule.

5 Key Benefits of Training with ASQ:

  1. Single-Point Provider: Manage your teams live sessions and e-learning via a dedicated ASQ account manager for continuous guidance and support throughout your learning program.
  2. Reliability: ASQ's expert instructors and world-renowned quality content is at your service to upskill teams anywhere they are.
  3. Cost efficiency: Choose from virtual, face-to-face, and e-learning to optimize your ROI and minimize disruptions of your operations.
  4. Immediate results: Employees complete courses ready to apply what they have learned.
  5. Convenience: Get the training you need anytime, anywhere, from any device. Become an ASQ Organizational Member for even more benefits!