Learn how to integrate quality management into your organization’s processes. You’ll leave this course with a draft action plan customized to fit the needs of your business. These concepts are applicable to a wide range of industries including manufacturing, service, education, and healthcare.
Quality management just makes sense. You need to know how to make it a part of your organization. In this course, you'll review advanced quality management principles, best practice techniques, tools, and skills. You'll find these concepts useful in a wide range of businesses and organizations including manufacturing, service, government, education, and healthcare. The course uses adult learning principles including Discovery Learning techniques, small group work, self assessments, articles, and mini-case study reviews. You will create a list of key areas for improvement and develop a draft action plan that you can finalize back on the job.This two-day virtual course provides you with a comprehensive review and working knowledge of key concepts and practices included in the following:ASQ's Certified Manager of Quality/Organizational Excellence Body of Knowledge ASQ's Certified Quality Improvement Associate Body of Knowledge The Malcolm Baldrige National Quality Award Performance Excellence Criteria
ASQ also offers this training course in an instructor-led classroom setting, and on-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization.
ASQ virtual courses provide electronic access to course materials for 30 days and up to three hard copy prints beginning two days before the first day of your course. Extensions and/or refunds cannot be issued if course materials have been accessed. Chrome and Edge browsers are recommended – Internet Explorer is not supported.
- CEU Hours: 1.4
- Length: 14 Hours
- ASQ RU: 1.4
- Provider: ASQ
- Apply QM concepts and practices to create workplace value
- Utilize a course overview roadmap to understand the integration of each module and the “big picture”
- Make use of the ASQ Futures Study to see and understand the impact of change on their business and the changing roles of quality professionals
- Compare and contrast the use of business excellence models and standards as a key management tool; understand the goals of quality management that support business excellence
- Apply the best practices in culture, leadership, and change management to assure adequate consideration is given to key human factors needed to achieve technical solutions
- Be able to understand the evolution of business metrics and today’s use of metrics to align with and deploy business strategy
- Familiarize themselves with the framework of a Balanced Scorecard, and use the Baldrige Criteria and the BSC Hall of Fame criteria to critique their organization’s process.
- Recognize elements of best practice customer listening posts and the strategic use of customer value drivers to target and improve performance.
- Examine the strategic use and integration of improvement methods such as cost of Quality, Six Sigma, Lean Six Sigma, and benchmarking.
Who Should Attend:Quality managers and directors, small business CEOs and COOs, division and department managers, general managers, finance directors, military officers, and anyone who is responsible for implementing and integrating quality management practices into their organizations.
- Quality Management Overview
- What is it?
- ASQ Futures Study and its implication to organizations and quality practitioners
- Business excellence models and standards, tools of management
- Process management
- Human Factors Needed to Achieve Technical
- HR performance management
- Culture and leadership
- Change management
- Performance Metrics and Strategic Planning for
- Performance metrics evolution; BSC
- Customer listening posts and the strategic use of customer value drivers to target and improve performance
- Strategic use and integration of improvement methods such as COQ, Six Sigma, Lean Six Sigma, and benchmarking
- Product & Service Design and
- Juran Trilogy and exemplary model and methods for product/service planning (design and development) and improvement
- Similarities and differences between current methods such as QFD, DFSS, APQP, DOE, FMEA, control plans, Lean, Six Sigma, Lean Six Sigma (LSS)
Percentage of time spent on Main Topics:
|Course Content / Main Topics||% of Time|
|Quality Management Overview||25%|
|Performance Metrics and Strategic Planning for Improvement||25%|
|Product/Service Design, Development and Improvement||30%|
This course is a two-day, instructor-led virtual or traditional classroom course.
PDF version of slides and handouts.
After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.
- Computer – PC or Macintosh
- High-speed internet connection
- Adobe Flash Player 10.3 or later
- Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
- Mac: Safari 7 or later, Google Chrome (latest version), Firefox (latest version)
- For instructor-led virtual WebEx courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)
NOTE: Refer to product description for any additional system requirements.
WebEx – Virtual Course: Advance Preparation and Student Information
Join a Test Session
We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.
If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.
To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."
Deactivate Pop-up Blockers
You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.
- If you need to cancel, we will refund your paid registration fee as noted below.
- Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
- Requests received within 5 business days of the course starting incur a $150 processing fee.
- After the course starts, there are no refunds or transfers.
- Registrants who fail to attend without advance notice are liable for the entire course fee.
- If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
- You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.
A web-based, live, classroom-like instructor led experience allowing attendees to interact without traveling. Course includes online access to materials for a limited time and up to three hard copy prints. Some courses include an electronic book – see course description for details.
ON-SITE TRAINING FOR YOUR ORGANIZATION.
ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.
5 Benefits of On-Site Training
- Expertise to your location: Saves time and travel expenses
- Convenient scheduling: Train groups of five or more
- Customizable courses: Training tailored to your groups’ needs
- Immediate results: Employees complete courses ready to apply what they’ve learned
- Value-add support: Instructors available to answer questions after session