Root Cause Analysis Specialized Credential

Root Cause Analysis Specialized Credential Content Outline

1. Root Cause Analysis Fundamentals & Context (20%)
   1. Understand the definition and importance of data quality.
   2. Understand foundational root cause analysis terminology.
   3. Understand how organizational structure and culture influence root cause analysis effectiveness.
   4. Understand the role of metrics in evaluating problems and identifying improvements.
   5. Describe how problem-solving models (e.g., 8D) support root cause analysis, including developing a clear and effective problem statement.
2. Data Fundamentals for Root Cause Analysis (15%)
   1. Understand different types of data used in root cause analysis.
   2. Identify common data sources used to support root cause analysis.
   3. Understand the importance of data quality and validity in root cause analysis.
   4. Understand the importance of data collection planning.
   5. Apply appropriate methods to collect empirical data for analysis.
3. Root Cause Analysis Methods and Tools (30%)
   1. Understand cause-and-effect analysis and the 5 Whys technique and recognize appropriate use cases for each.
   2. Interpret data and control charts to assess process behavior and support root cause analysis.
   3. Understand the purpose and appropriate use of Failure Mode and Effects Analysis (FMEA) in relation to root cause analysis.
   4. Understand fault tree analysis and logic trees as methods for structuring complex cause-and-effect relationships.
   5. Use brainstorming and decision-making techniques to support cause identification.
   6. Select and justify the most likely root cause using evidence-based criteria.
4. Root Cause Analysis Project and Team Management (20%)
   1. Understand activities required to prepare for a root cause analysis effort.
   2. Identify roles and responsibilities that support effective root cause analysis.
   3. Describe the characteristics of an effective root cause analysis team.
   4. Understand facilitation practices used to guide root cause analysis discussions.
   5. Identify ways to support cross-functional collaboration during the root cause analysis process.
5. Sustaining Improvements and Continuous Improvement (15%)
   1. Understand the role of corrective and preventive action (CAPA) in linking identified root causes to recommended actions.
   2. Understand the importance of verifying that recommended actions address the identified root causes.
   3. Apply standardization methods and understand the purpose of audit planning to sustain improvements.
   4. Identify opportunities for continuous improvement and recognize the importance of reinforcing successful improvements.

• ASQ’s Root Cause Analysis Specialized Credential learning experience helps professionals develop the practical skills needed to identify, investigate, and resolve the underlying causes of recurring problems. Instead of addressing symptoms, this credential focuses on building the capability to clearly define problems, gather and evaluate evidence, and apply structured root cause analysis methods that lead to effective solutions.


• Through this learning experience, you will strengthen your ability to analyze failures, defects, incidents, and process breakdowns using proven RCA tools and data driven thinking. You will learn how to connect identified causes to corrective and preventive actions, helping ensure that improvements address the true source of the problem and reduce the likelihood of recurrence.


• Organizations place high value on professionals who can investigate issues objectively, guide teams through structured analysis, and support decisions with evidence. By earning this credential, you demonstrate your ability to contribute to stronger problem solving, improved operational performance, and more reliable processes. 


• This credential helps you build credibility as a professional who can move beyond quick fixes and drive sustainable improvements. The learning experience supports your ability to facilitate investigations, collaborate with cross functional teams, and verify that corrective actions are effective and sustained over time. 

Prerequisites: 
There are no prerequisites for the Root Cause Analysis Specialized Credential e-learning. 

Who Should Attend: 
This course is designed for professionals interested in developing root cause analysis skills, attaining the Root Cause Analysis Specialized Credential, or gaining knowledge in structured problem-solving and investigation methods. 

Note: 
Taking this course does not constitute, nor imply the successful passing of the ASQ Root Cause Analysis Specialized Credential examination. 

Format: 
Web-based, self-paced training modules that may involve combinations of text, visuals, audio, practical examples, interactive exercises, and knowledge checks (see specific courses for features and tools). These web-based courses require an internet-connected device. 

Product Access: 
Access expires after 365 days. 

E-Learning Technical Requirements 

Hardware 

• PC, Mac, ASQ Learning app, or mobile device running iOS or Android
• Audio speakers or headset
• High-speed internet connection

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• Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
• Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Required Browser Settings for Viewing Courses 

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Accessing Your E-Learning 

After registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ.