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World Conference on Quality & Improvement

May 15 - May 18, 2022  |  Anaheim, CA | Hybrid


Tuesday, May 17, 8:30 AM PDT 

Rogelberg-Steven - Name 

Heather McGowan
Strategic Consultant, Amazon Best-Selling Author, Speaker, LinkedIn's 2017 Top Influencer on Lifelong Learning & Future of Work 
 

The Future Company: Culture and Capacity 

The organization of work and focused goals have long been measured by the outputs – i.e., brands, products, services, and business models. These units of value created became our very own North Star. Accelerated change driven by exponential growth in technology as well as a hyper-connected and interdependent global economy has dramatically reduced the lifespan of a product, service, or business model. In this reality, we can no longer focus on the outputs, or the exhaust, and but should instead focus on the inputs: culture and capacity. Culture is the external expression of the brand and the internal operating systems of how the organization creates value. Capacity is the organization’s ability to respond to challenges. Waves of digital transformation and exponentially growing technological capability will demand continuous expansion of capacity. The companies that endure and thrive will be those that can clearly articulate and nurture their culture while continuously expanding their capacity. 

Heather McGowan is a top innovation keynote speaker, author, and strategic consultant. McGowan helps leaders prepare their people and organizations for the Fourth Industrial Revolution. McGowan’s clients range from start-ups to publicly traded Fortune 500 companies, including AMP Financial, Autodesk, Biogen, Citi, Accor Hotels, AARP, The World Bank, and BD Medical.