Team Basics
Students who enroll in this course as of 12/19/25 will earn IACET CEUs upon successful completion of the course or program.
Prove the value of teams with demonstrable results while applying your knowledge of team dynamics.
An important part of any quality effort is having the right team working on the effort. This interactive, three and one-half hour virtual course will review the fundamentals of team effectiveness through discussion of quality concepts, quality practices, and team basics. Refresh your knowledge of the evolution of quality and apply your understanding of team organization, functions, roles, and dynamics to improve work processes and solve problems. Create a team charter to define the team’s purpose, the project scope, and the team resources. Increase your skills in resolving conflicts and in using key tools to facilitate team decision making while sharpening your ability to demonstrate the value of teams through measurable data.
ASQ courses provide online access to the digital course content for 365 days, beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if the digital course content has been accessed. Latest versions of Google Chrome or Microsoft Edge are recommended―Internet Explorer is not supported.
Questions? We Can Help.
Course Data
- CEU Hours: 0.1
- Length: 3.33 Hours
- ASQ RU: 0.3
- Audience: New to Quality or NextGen
- Provider: ASQ
Learning Objectives:
- Describe how quality systems and methods have evolved over time.
- Describe the purpose and value of a team.
- Distinguish the types of teams.
- Define team roles and responsibilities.
- Understand the characteristics of high-performing teams and the stages of team development.
- Complete a project charter.
- Resolve team conflict through problem-solving techniques.
- Apply an eight-step decision-making process to team decisions.
Prerequisites:
NoneWho Should Attend:
Those new to quality or with some background, process leaders, and those who support the practice of business excellence and would benefit from formal training on the fundamentals of quality and process improvement should attend this training.- Course Introduction
- Evolution of Quality
- Team Basics
- Team organization
- Roles and responsibilities
- Team formation and group dynamics
- Conclusion
Format
The instructor-led, virtual format of this course provides a hands-on experience that allows you to apply the skills and concepts covered in the course. The virtual setting eliminates the need for travel and allows you the convenience of participating from your work or from your home.
Materials
Digital course content
Registration Email
After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.
Technical Requirements (impacts all ASQ-owned eLearning)
Hardware
- PC, Mac, or mobile device
- Audio speakers or headset
- High-speed internet connection
Browsers for ASQ Courses
You can view courses on any devices that support these browsers. This includes mobile devices such as iPhones, iPads, and Android-enabled phones and tablets.
- Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
- Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
- Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later
Required Browser Settings for Viewing Courses
- JavaScript must be enabled for published courses to work.
- Font downloads must be enabled to see the correct fonts and characters.
- When using Internet Explorer, turn off Compatibility View for sites where courses are hosted.
WebEx – Virtual Course: Advance Preparation and Student Information
Join a Test Session
We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.
If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.
To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."
Deactivate Pop-up Blockers
You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.
If you need to cancel, we will refund your paid registration fee as noted below.
- Requests for cancellations or transfers to another course offering received at least 30 calendar days before the start of the course can receive a full refund or transfer.
- There are no refunds within 30 calendar days before the start of the course.
- Requests to transfer to another course offering received between 29 and 10 calendar days of the course starting incur a $150 processing fee.
- There are no transfers within 9 calendar days before the start of the course.
- There are no refunds if the content has been accessed.
- Enrolled students who fail to attend their registered course without advance notice are liable for the entire course fee.
- IMPORTANT: Some courses are delivered by ASQ’s partners and have separate cancellation policies. Please refer to the product page for exact information or contact Customer Care at [email protected].
Enrollment Details
A web-based, live, classroom-like instructor led experience allowing attendees to interact without traveling. Course includes online access to materials for a limited time and up to three hard copy prints. Some courses include an electronic book – see course description for details.
| No Offerings Scheduled | English | List: $369 Member: $269 |
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- Single-Point Provider: Manage your teams live sessions and e-learning via a dedicated ASQ account manager for continuous guidance and support throughout your learning program.
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