Root Cause Analysis

1. RCA and Problem-Solving Fundamentals
   
   1. Basic foundational terms
   2. Goals of root cause analysis
   3. RCA scope and context
   4. Organizational structure and culture
   5. Metrics for RCA
   6. Problem-solving models for RCA
   7. Problem solving using 8D (eight disciplines)
   8. Value-added vs. non-value-added activities
   9. Defining the problem statement
2. Data Fundamentals
   1. Types of data
   2. Data sources
   3. Planning data collection
   4. Collecting empirical data
3. Data Analysis
   1. Cause-and-effect analysis
   2. 5 Whys analysis
   3. Cause-and-effect analysis and 5 Whys
   4. Force field and barrier-and-aids analysis
   5. Data charts
   6. Control charts
   7. Failure Mode and Effects Analysis (FMEA)
   8. Fault tree analysis
   9. Logic trees
   10. Brainstorming and decision-making tools
   11. Selecting the most likely cause
4. Project Management
   1. Preparing for an RCA project
   2. Staffing an RCA project
   3. Establishing a successful RCA team
   4. Facilitation skills
   5. Managing an improvement team
5. Maintaining and Sustaining Improvements
   1. Corrective and Preventive Action (CAPA)
   2. Recommending a solution
   3. Implementation planning and change management
   4. Verifying implementation and effectiveness
   5. Standardizing the change
   6. Audit planning
   7. Identifying opportunities for continuous improvement
   8. Recognition of success

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Technical Requirements

• Computer – PC
• High-speed internet connection
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• For instructor-led virtual WebEx courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

NOTE: Refer to product description for any additional system requirements.

WebEx – Virtual Course: Advance Preparation and Student Information

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