Continuous Improvement Techniques
Demonstrate the ROI of continuous improvement techniques, process improvement techniques, and audits. Improve processes by using basic quality tools to improve processes.
This interactive, four and one-half hour virtual course will present widely accepted definitions for quality and examine continuous improvement techniques, while encouraging learners to use some of the tools and methods discussed. Learners will identify a variety of continuous improvement tools and analyze their advantages and disadvantages, calculate the cost of quality (CoQ) and the cost of poor quality (CoPQ) for their business operations, distinguish the three types of quality audits and describe their application to process improvement and customer satisfaction, and learn the basics of process improvement techniques such as Six Sigma methodology, lean, and benchmarking. Finally, attendees will identify the seven basic quality tools, determine their most appropriate uses, and create a fishbone diagram.
ASQ courses provide online access to the digital course content for 365 days, beginning five days before the first day of your course. Extensions and/or refunds cannot be issued if the digital course content has been accessed. Latest versions of Google Chrome or Microsoft Edge are recommended―Internet Explorer is not supported.
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Course Data
- CEU Hours: 0
- Length: 4.5 Hours
- ASQ RU: 0.4
- Audience: New to Quality
- Provider: ASQ
Learning Objectives:
- Describe a variety of continuous improvement tools.
- Distinguish between the cost of quality (CoQ) and the cost of poor quality (CoPQ).
- Apply selected continuous improvement tools and techniques to your daily work.
Prerequisites:
NoneWho Should Attend:
Those new to quality or with some background, process leaders, and those who support the practice of business excellence and would benefit from formal training on the fundamentals of quality and process improvement should attend this training.- Course Introduction
- Evolution of Quality
- Continuous Improvement Techniques
- Continuous improvement
- Process improvement
- Six Sigma
- Lean
- Benchmarking
- Incremental and breakthrough improvement
- Quality improvement tools
- Conclusion
Format
The instructor-led, virtual format of this course provides a hands-on experience that allows you to apply the skills and concepts covered in the course. The virtual setting eliminates the need for travel and allows you the convenience of participating from your work or from your home.
Materials
Digital course content
Registration Email
After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.
Technical Requirements (impacts all ASQ-owned eLearning)
Hardware
- PC, Mac, or mobile device
- Audio speakers or headset
- High-speed internet connection
Browsers for ASQ Courses
You can view courses on any devices that support these browsers. This includes mobile devices such as iPhones, iPads, and Android-enabled phones and tablets.
- Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
- Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
- Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later
Required Browser Settings for Viewing Courses
- JavaScript must be enabled for published courses to work.
- Font downloads must be enabled to see the correct fonts and characters.
- When using Internet Explorer, turn off Compatibility View for sites where courses are hosted.
WebEx – Virtual Course: Advance Preparation and Student Information
Join a Test Session
We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.
If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.
To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."
Deactivate Pop-up Blockers
You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.
If you need to cancel, we will refund your paid registration fee as noted below.
- Requests for cancellations or transfers to another course offering received at least 30 calendar days before the start of the course can receive a full refund or transfer.
- There are no refunds within 30 calendar days before the start of the course.
- Requests to transfer to another course offering received between 29 and 10 calendar days of the course starting incur a $150 processing fee.
- There are no transfers within 9 calendar days before the start of the course.
- There are no refunds if the content has been accessed.
- Enrolled students who fail to attend their registered course without advance notice are liable for the entire course fee.
- IMPORTANT: Some courses are delivered by ASQ’s partners and have separate cancellation policies. Please refer to the product page for exact information or contact Customer Care at [email protected].
Enrollment Details
A web-based, live, classroom-like instructor led experience allowing attendees to interact without traveling. Course includes online access to materials for a limited time and up to three hard copy prints. Some courses include an electronic book – see course description for details.
| September 08, 2025 - September 08, 2025 08:00 AM - 12:30 PM CST | VIR1323 | Timothy King CMQ/OE, CQA, CQI, CQIA | English | Early Bird Ends August 09, 2025 List: $369 Member: $269 Regular List: $445 Member: $405 |
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