Certified Quality Auditor Certification Preparation

• Pretest

1. Course Introduction
2. Auditing Fundamentals
1. Types of quality audits
2. Purpose and scope of audits
3. Criteria to audit against
4. Roles and responsibilities of audit participants
5. Professional conduct and consequences for auditors
3. Audit Process
1. Audit preparation and planning
2. Audit performance
3. Audit reporting
4. Audit follow-up and closure
4. Auditor Competencies
1. Auditor characteristics
2. On-site audit resource management
3. Conflict resolution
4. Communication and presentation techniques
5. Interviewing techniques
6. Team dynamics
5. Audit Program Management and Business Applications
1. Audit program management
2. Business and financial impact
6. Quality Tools and Techniques
1. Basic quality and problem-solving tools
2. Process improvement techniques
3. Basic statistics
4. Process variation
5. Sampling methods
6. Change control and configuration management
7. Verification and validation
8. Risk management tools
7. Course Closing

• Post-test

Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements (impacts all ASQ-owned eLearning)

Hardware

• PC, Mac, or mobile device
• Audio speakers or headset
• High-speed internet connection

Browsers for ASQ Courses

You can view courses on any devices that support these browsers. This includes mobile devices such as iPhones, iPads, and Android-enabled phones and tablets.

• Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
• Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
• Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Required Browser Settings for Viewing Courses

• JavaScript must be enabled for published courses to work.
• Font downloads must be enabled to see the correct fonts and characters.
• When using Internet Explorer, turn off Compatibility View for sites where courses are hosted.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

ASQ reserves the right to cancel or reschedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel-related expenses you may incur.

If you need to cancel, we will refund your paid registration fee as noted below.

• Requests for cancellations or transfers to another course offering received at least 30 calendar days before the start of the course can receive a full refund or transfer.
• There are no refunds within 30 calendar days before the start of the course.
• Requests to transfer to another course offering received between 29 and 10 calendar days of the course starting incur a $150 processing fee.
• There are no transfers within 9 calendar days before the start of the course.
• There are no refunds if the content has been accessed.
• Enrolled students who fail to attend their registered course without advance notice are liable for the entire course fee.

IMPORTANT: Some courses are delivered by ASQ’s partners and have separate cancellation policies. Please refer to the product page for exact information or contact Customer Care at [email protected].

Note for Corporate Clients: Please contact your regular Channel Manager to confirm your contractual terms.

A learner must successfully complete the course or program before IACET Continuing Education Units (CEUs), ASQ Recertification Units (RUs), or a Certificate of Completion can be awarded. This includes achieving the required passing score of 80% on assessments when applicable.